Call Center Software

Call center inside Bitrix 24

IMPORTANT! As of January 1, 2021, telephony options are available only to Bitrix24 commercial plan users. Please see Bitrix24 pricing page for current information.

You can use Bitrix24 as call center software. The basic cloud version is free for up to 12 users and is very popular among small businesses, since it requires no deployment, doesn't cost anything and is ready to use in 3 minutes. You can also purchase more advanced editions of Bitrix24 that come with open source code and that you can customize. This is a popular choice when you want to deploy call center software on premise and host it on your own server. Most importantly, Bitrix24 comes with CRM already included, so you don't have to spend any money on purchasing additional software and integrating it with your existing call center solution.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

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Basic features

Inbound phone calls (free)
Outbound phone calls (from $0.01/minute)
Automatic dialer, IVR
Call logs and reports
CRM
Works worldwide
Mobile app (iOS/Android)
Desktop app (PC, MacOS)

Telephony features

Voicemail
Call queue
Call recording
Call waiting/on hold
Call transfer
Call forwarding to mobile
Employee extensions

Call center CRM

Calls from CRM
Clients connected to assigned managers automatically
Client information visible during phone call
Create new lead during phone call
Create new lead for each missed call
Call scheduling

Phone number

Rent local phone number (US and UK)
Rent 1-800 numbers (US)
Set relay phone number
Use your existing number (connect PBX)
Unlimited lines per number
Unlimited numbers per account

Collaboration

For more technical information, please refer to Bitrix24 manuals regarding how you can set up Bitrix24 as cloud or self hosted call center software.