Call Center Software

Call center inside Bitrix 24

IMPORTANT! As of January 1, 2021, telephony options are available only to Bitrix24 commercial plan users. Please see Bitrix24 pricing page for current information.

You can use Bitrix24 as call center software. The basic cloud version is free for up to 12 users and is very popular among small businesses, since it requires no deployment, doesn't cost anything and is ready to use in 3 minutes. You can also purchase more advanced editions of Bitrix24 that come with open source code and that you can customize. This is a popular choice when you want to deploy call center software on premise and host it on your own server. Most importantly, Bitrix24 comes with CRM already included, so you don't have to spend any money on purchasing additional software and integrating it with your existing call center solution.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

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Basic features

  • Inbound phone calls (free)
  • Outbound phone calls (from $0.01/minute)
  • Automatic dialer, IVR
  • Call logs and reports
  • CRM
  • Works worldwide
  • Mobile app (iOS/Android)
  • Desktop app (PC, MacOS)

Telephony features

  • Voicemail
  • Call queue
  • Call recording
  • Call waiting/on hold
  • Call transfer
  • Call forwarding to mobile
  • Employee extensions
Call Center Software 1

Call center CRM

  • Calls from CRM
  • Clients connected to assigned managers automatically
  • Client information visible during phone call
  • Create new lead during phone call
  • Create new lead for each missed call
  • Call scheduling
Call Center Software 2

Phone number

Call Center Software 3

For more technical information, please refer to Bitrix24 manuals regarding how you can set up Bitrix24 as cloud or self hosted call center software.

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