Call Center Software
Call center inside Bitrix 24
You can use Bitrix24 as call center software. The basic cloud version is free for
up to 12 users and is very popular among small businesses, since it requires no deployment, doesn't cost anything and is ready to use in 3 minutes.
You can also purchase more advanced editions of Bitrix24 that come with open source code and that you can
customize. This is a popular choice when you want to deploy call center software on premise and host it on your own server.
Most importantly, Bitrix24 comes with CRM already included, so you don't have to spend any money on
purchasing additional software and integrating it with your existing call center solution.
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Basic features
- Inbound phone calls (free)
- Outbound phone calls (from $0.01/minute)
- Automatic dialer, IVR
- Call logs and reports
- CRM
- Works worldwide
- Mobile app (iOS/Android)
- Desktop app (PC, MacOS)
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Telephony features
- Voicemail
- Call queue
- Call recording
- Call waiting/on hold
- Call transfer
- Call forwarding to mobile
- Employee extensions
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Call center CRM
- Calls from CRM
- Clients connected to assigned managers automatically
- Client information visible during phone call
- Create new lead during phone call
- Create new lead for each missed call
- Call scheduling
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Phone number
- Rent local phone number (US and UK)
- Rent 1-800 numbers (US)
- Set relay phone number
- Use your existing number (connect PBX)
- Unlimited lines per number
- Unlimited numbers per account
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Collaboration
2,000,000+
organizations
are already using Bitrix24
are already using Bitrix24