IMPORTANT! As of January 1, 2021, telephony options are available only to Bitrix24 commercial plan users. Please see the Bitrix24 pricing page for current information.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
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The fact that Bitrix24 free virtual call center comes with a CRM gives you a number of advantages. You can start calling right away after importing your client or prospect list, without having to spend time on setup and integration.
To make a new phone call, all you have to do is click. When existing client calls, he or she will be automatically routed to the assigned manager. New callers and missed phone calls can be automatically added to CRM as new leads. Client records are displayed during phone conversations and notes can be added in the process as well. Flexible access rights allow the Bitrix24 administrator to limit each agent only to their leads or create a 'free for all’ lead list.
For more information about Bitrix24, head over to our training courses. We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools. To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.