Call Center Software
IMPORTANT! As of January 1, 2021, telephony options are available only to Bitrix24 commercial plan users. Please see the Bitrix24 pricing page for current information.
You can use Bitrix24 as call center software. In-build Contact Center supports a fully-featured and mature telephony module and various social network integrations, as well as others communication channels integrations. Set up automation, collect data and communicate with your clients from one place, run customised marketing campaigns later.
The basic cloud version is free for up to 12 users and is very popular among small businesses since it requires no deployment, doesn't cost anything and is ready to use in 3 minutes. You can also purchase more advanced editions of Bitrix24 that come with open source code and that you can customize. This is a popular choice when you want to deploy call center software on-premise and host it on your own server.
Most importantly, Bitrix24 comes with an already included CRM system, so you don't have to spend any money on purchasing additional software and integrating it with your existing call center solution. In addition, there are landing pages builder, all types of web forms, live chat, website widgets and other ways to engage with your audience.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
Basic Features
- Call Center
- Social networks integration
- Automatic dialer, IVR
- Call logs and reports
- CRM
- Works worldwide
- Access from home
- Mobile app (iOS/Android)
- Desktop app (PC, macOS)
Free Hosted PBX
Essentially, Bitrix24 is a free cloud PBX that comes with all the standard features, like the ability to set employee extensions, voicemail boxes, record phone calls, set call queues, put callers on hold, transfer them to another employee, or forward phone calls to mobile numbers, if necessary. It doesn't matter if your agents all sit in your office or work from home in different locations worldwide, because Bitrix24 has been created with distributed teams in mind. Also, Bitrix24 does not require any expensive VOIP hardware, all you need is a computer that has a speaker and a microphone (or a regular headset).
VoIP call center software with CRM
The fact that Bitrix24 free virtual call center comes with a CRM gives you a number of advantages. You can start calling right away after importing your client or prospect list, without having to spend time on setup and integration.
To make a new phone call, all you have to do is click. When existing client calls, he or she will be automatically routed to the assigned manager. New callers and missed phone calls can be automatically added to CRM as new leads. Client records are displayed during phone conversations and notes can be added in the process as well. Flexible access rights allow the Bitrix24 administrator to limit each agent only to their leads or create a 'free for all’ lead list.
35+ Virtual Office tools
For more information about Bitrix24, head over to our training courses. We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools. To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.