IMPORTANT! As of January 1, 2021, telephony options are available only to Bitrix24 commercial plan users. Please see the Bitrix24 pricing page for current information.You can use Bitrix24 as call center software. In-build Contact Center supports a fully-featured and mature telephony module and various social network integrations, as well as others communication channels integrations. Set up automation, collect data and communicate with your clients from one place, run customised marketing campaigns later.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
The fact that Bitrix24 free virtual call center comes with a CRM gives you a number of advantages. You can start calling right away after importing your client or prospect list, without having to spend time on setup and integration.
To make a new phone call, all you have to do is click. When existing client calls, he or she will be automatically routed to the assigned manager. New callers and missed phone calls can be automatically added to CRM as new leads. Client records are displayed during phone conversations and notes can be added in the process as well. Flexible access rights allow the Bitrix24 administrator to limit each agent only to their leads or create a 'free for all’ lead list.