Free call management software

Looking for a calls manager software tool? Bitrix24 is your best bet. Call your clients directly from your CRM using nothing more than a headset no additional equipment required, no additional software to install.
IMPORTANT! As of January 1, 2021, telephony options are available only to Bitrix24 commercial plan users. Please see Bitrix24 pricing page for current information.

Phone call management software

If you search for free call management software or a free call management system, you’ll see that Bitrix24 is the only solution on the market. Because we make money via phone number rental, outbound phone calls, and SIP connector, we can give you call management features absolutely free.

Any call management system starts with ACD – automatic call distribution. Bitrix24 gives you an option for both even call distribution (when incoming calls are distributed evenly between employees according to set order) and simultaneous call distribution (when all available agents hear the ring and the first one to respond carries on with the conversation). If your agent hasn’t logged in to Bitrix24 or took a break, they will be automatically excluded from the queue until they log in again.

Bitrix24 also gives you ICR – intelligent call routing. Because Bitrix24 is a system that unifies CRM and call center in a single call management solution, phone calls from existing clients are routed automatically to an employee who’s been assigned to that client in CRM. Caller ID automatically matches the phone number, client records, and account managers inside the CRM. Calls from new clients whose numbers aren’t yet logged inside the CRM are routed according to queue settings. Missed phone calls (i.e. phone calls made over weekends or holidays) can automatically create new leads inside CRM that have to be followed up by your employees during the next workday.

Naturally, Bitrix24 lets you set your own phone hours (aka business hours) and decide what happens to phone calls made during off-hours (voicemail, call transfer, automatic hang-up). Internal employee extension numbers (aka DID or direct inward dialing) are available as well. All phone calls can be automatically logged and recorded.

Optimized for small business use, Bitrix24 works with your existing phone number (via SIP connector) but you can also rent phone numbers in 50+ different countries. You can rent local ($4/mo), toll-free ($6/mo), and international phone numbers ($11/mo).

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

P.S. If you share this page in Facebook or Twitter with hashtag #bitrix24, you'll automatically get a chance to win a 12-month subscription for Bitrix24 Professional ($2400/yr value)

Basic Features

  • Fully featured phone system
  • Inbound and outbound
  • Automatic dialer, IVR
  • Phone number rental in 43 countries
  • Free CRM inside
  • Automatic call distribution (ACD)
  • Computer Telephony Integration (CTI)
  • Dirt cheap telephony rates
  • Cloud or self-hosted versions (open source code access)
  • iOS and Android apps
  • API available

Advanced Free Phone System

  • Employee extensions (DID)
  • Greetings
  • Voicemail
  • Call recording
  • Call forwarding
  • Call transfer
  • Phone hours (business hours)
  • Learn more

Free Call Center

Works with any Equipment

  • Computer + headset
  • Smartphone support (iOS and Android)
  • VoIP/SIP phone sets (SIP connector not required)
  • Your PBX (SIP connector required)
  • Softphone support (SIP connector not required)
  • Learn more

Free Contact Center

  • Email marketing
  • Call back website forms (via marketplace)
  • Helpdesk and ticketing (self-hosted version only)
  • Videoconferencing
  • Instant messaging
  • Website forms
  • Learn more

Unified Collaboration

  • Task management
  • Document management
  • Employee collaboration
  • Calendars and scheduling
  • Employee engagement
  • Social intranet
  • Much more!

For more information about Bitrix24, head over to our training courses. We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools. To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.

Be sure to check out other Bitrix24 tools:
9,000,000+ organizations have chosen Bitrix24