Best Auto Dialer CRM With Omni-Channel Contact Center

IMPORTANT! As of January 1, 2021, telephony options are available only to Bitrix24 commercial plan users. Please see the Bitrix24 pricing page for current information.

Bitrix24 is a free CRM with an autodialer. Progressive dialer and IVR are currently being beta tested. As far as we know (and we’ve searched the entire internet), there is no other free dialer and CRM software that does as much as Bitrix24.

All phone calls in Bitrix24 are logged and recorded if needed. Incoming phone calls are routed to assigned managers automatically, clients don’t need to enter employee extensions, but these are supported as well. Bitrix24 works on computers, mobile devices (Android and iOS), desktop apps (Mac and Windows), VoIP and SIP phone sets, as well as softphones such as Zoiper – you simply decide an option that suits you best.

Bitrix24 CRM doubles as a virtual PBX, supporting call queues, call transfers, call recording, voice mail, call to all, call quality evaluation, on hold, phone hour settings, and other standard features. Call scripts, call back requests are supported via marketplace apps.

Toll free, local, international phone numbers can be rented for $4-$11/mo directly from inside Bitrix24 account in 43 different countries. You can also keep your current phone number and connect your PBX to Bitrix24 via a SIP connector.

Our phone rates are very competitive too, ranging from 1 to 3 cents per minute for most countries worldwide. API is available for integration with other services that provide VoIP services. Register now or check out videos and CRM manual for a quick start.