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When you go with Bitrix24, you get a free fully functional CRM that has a lot to offer:
Free CRM that comes with both email marketing and call center? Yes, that's Bitrix24:
Bitrix24 CRM manual is available here. If you are interested in buying self-hosted editions of Bitrix24, which come with API, CMS and source code, can be easily customized and integrated with other tools, please download a trial version here.