Best email marketing service

Why are people calling Bitrix24 the best email marketing service on the market right now? Hint: it’s not only because sending email messages from Bitrix24 is free. There are in-built free CRM, contact center, website builder and so much more.

Bitrix24 is the only free email marketing service that comes with its own CRM system (which is also free). That means you can use Bitrix24 not only to send emails but to track the entire history of your interactions with any customer – how many emails you exchanged, what they bought, if they responded to previous offers, renewed their contracts, etc. Premium features of the platform allow you to investigate even further. For example, to do a full analysis of the CRM data and calculate ROI for each channel you have integrated… and you can have a lot really since there is an in-built contact center with all major channels of communication.

Bitrix24 CRM comes with built-in telephony, meaning you can run telemarketing or voice broadcasting campaigns, use our automatic dialer or send SMS in bulk. Also, you can use your email marketing lists to show ads on Facebook, Instagram and Google, in addition to good old email marketing. By the way, any incoming messages, calls or emails from any sources are recognized, if they exist in your client base, or automatically generate a lead, so it can be processed by a sales team. In addition to communication channels from the contact center, data refill can come from website and landing pages - from web forms and live chat. And yes, there is a free website builder with 24/7 live chat widget and unlimited web form generator that are integrated with the CRM too. All features are customizable and do not require coding skills.

But let’s get back to the marketing. After you got contact details (from various sources), you can run marketing campaigns, and with Bitrix24 you can actually aim for particular targets. All email lists can be easily divided into static or dynamic segments, such as ‘people who purchased during last Christmas promotion’ or ‘people born in May’. Your CRM with email marketing service can manage that and even more.

Register now or check out our videos and Bitrix24 manual for a quick start.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

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Basic features

  • Free CRM
  • Bulk SMS
  • Individual SMS
  • Low SMS pricing
  • SMS automation
  • Free email marketing
  • SMS delivery statistics
  • Any SMS provider
  • API and integrations

Free fully featured CRM with no limits

  • Unlimited leads, contacts, companies, deals
  • Unlimited quotes and invoices
  • Timeline of interactions
  • Autogeneration of leads
  • Email marketing
  • Internal communications between agents
  • Access rights
  • Learn more

Lead capture and nurturing

  • Capture web forms
  • Live chat widget
  • Website builder
  • Contact center
  • Product catalog
  • Online store
  • Online payments
  • Learn more

Sales automation

  • Email marketing
  • Bulk SMS
  • Retargeting audiences
  • Voice broadcasting
  • Lead nurturing
  • Marketing automation
  • Learn more

Bitrix24 manuals are available at We also have a great YouTube channel that covers every aspect of Bitrix24 apps, from sales to planning to communications to document management. To download self hosted editions of Bitrix24 that can be installed on your own server and come with open source code access, please visit Bitrix24 Self Hosted page.

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