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Bitrix24 CRM comes with a free contact manager. It's 100% free when used by up to 12 employees and comes with unlimited records. Importantly, you can alter contact forms and any custom fields as necessary, as well as distinguish your contacts between leads (potential clients who have not made a purchase yet) and those who are already paying clients. You can also assign different contacts to different employees, who are responsible for them. And with Bitrix24 mobile apps for iOS and Android devices, you can add, view or change contact records on the go.
Online contact manager is just a small part of Bitrix24 CRM. Bitrix24 lets you send quotes and invoices to your contacts. You can create our own custom sales funnel and easily see how your leads are distributed among different sale stages. You can also attach documents, notes and see the entire history of communications with a particular person or company. Supervisors can easily see detailed reports how many contacts were made by each sales agent and the outcome. Find out more
Bitrix24 lets you convert your contact manager to a contact center. This means you can send and receive email messages or make phone calls directly from Bitrix24. Email marketing is absolutely free and only requires setting up Send&Save if you want to keep a history of all email communications attached to each contact inside your contact manager. Likewise, you can use Bitrix24 Telephony to call your contacts, answer incoming calls, record phone conversations, rent local or toll free phone numbers and perform other traditional contact center tasks.
Bitrix24 CRM manual is available here. If you are interested in buying self-hosted editions of Bitrix24, which come with API, CMS and source code, can be easily customized and integrated with other tools, please download a trial version here.