When it comes to the sales call tracking services - Bitrix24 is simply unbeatable. A comprehensive gamut of functions includes:
Automatic call log. Find out when you last contacted a customer, monitor sales, and track the average time spent on a client.
Call recording. By recording calls, you can fetch the necessary information at any time and check out how your representatives communicate with clients. Thus, you can identify suitable techniques for training your staff and improving relationships with customers.
Call reports. Find out what drives conversations and why calls stay unanswered. Call reports contain crucial information that helps you understand the strong and weak sides of your business and communication. Summarized and structured data helps you make real-time decisions.
Real-time notifications. Stay in touch with clients and don’t miss important sales! You will know who answered calls, and which ones were missed. Besides, you can also schedule follow-up activities to reap maximum out-of-business conversations.
Integration with the contact center. The sales call tracking software by Bitrix24 can be leveraged on the basis of existing CRM and communication channels. It means your customer support team doesn’t have to keep the record and spend extra time - many routine tasks will be fully automated.
Multi-channel attribution. Having your customers’ calls recorded is nice, but Bitrix24 allows you to track their entire journey with your company from the moment they decided to the moment they actually make a purchase. Our software helps you analyze and predict customers’ behavior.
Keyword tracking. Find out what attracts customers and how they find your business. With Bitrix24, you will know for sure which keywords should be used to enhance the exposure of your company.
Forget about customer contacts scattered over your employees’ tables and unanswered calls. With the call tracking software by Bitrix24, you improve the quality of communication by a mile and find ways to optimize call processes.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
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Bitrix24 manuals are available at training.bitrix24.com. We also have a great YouTube channel that covers every aspect of Bitrix24 apps, from sales to planning to communications to document management. To download self hosted editions of Bitrix24 that can be installed on your own server and come with open source code access, please visit Bitrix24 Self Hosted page.