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Blog How To Use Bitrix24 Open Channels For Customer Service

How To Use Bitrix24 Open Channels For Customer Service

Vlad Kovalskiy
1 min
3311
Updated: August 7, 2023
Vlad Kovalskiy
Updated: August 7, 2023
How To Use Bitrix24 Open Channels For Customer Service
Integrate your Bitrix24 CRM with social media channels and communicate with your clients in real-time. Instead of switching between your business profiles on Facebook, Instagram, WhatsApp, Telegram and Viber, get a single hub to talk to your customers. 

Additionally, place a live chat widget on your website to provide instant support for your customers. 

Configure open channels and get all of your customer conversations recorded in CRM - Customers - Contact Center - Conversations. Get detailed information about each conversation: type, status, channel, client, connected CRM record, responsible sales agent, etc. Learn more about how to work with open channels in Bitrix24 CRM:
Take advantage of Bitrix24 Social CRM tools to improve customer experience and drive sales.


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