Blackbaud CRM Alternative

Using Bitrix24 as a Free Blackbaud CRM Alternative

Blackbaud CRM is known as a cloud-based CRM and fundraising solution that is aimed at nonprofits, foundations, healthcare and religious organizations, and education institutions.

The company does not have a trial version or a free edition. Since the Blackbaud CRM services are mainly targeted at large to enterprise-level non-profits, it is not suitable for every company.

If you are searching for an alternative, Bitrix24 is a software provider you may want to consider. The platform offers an extensive range of features for free or at an affordable price. You can choose a cloud version or install the program on your server and fully control access to it.

Blackbaud CRM


Free plan Cloud-based/unlimited users
On-premise Installation $1,490/12 users/one-time fee
Contact Management
Customization Features
Custom Stages/Statuses
Calendar Management
Quotes ?
External Integrations
Email Marketing
Event Planning
Personal Campaigns ?
Chat inside CRM
Observers inside Deals ?
Mobile Solution
Kanban Board/Gantt Charts
Marketing Management Fee-based
Pipelines ? Fee-based
Document Generator ? Fee-based

Blackbaud CRM Overview

Blackbaud CRM was created to allow large non-profit organizations to build efficient customer relationships. The platform combines such areas as CRM services, integrated analytics, multichannel marketing, and data mining tools.

Blackbaud CRM helps nonprofits coordinate various fundraising teams, customize CRM software, control multilateral communication efforts, conduct marketing campaigns, acquire and retain donors.

The BBCRM customers include such organizations as the University of Oxford, UCL, the University of London, and Alpha-1 Foundation.

Before purchasing the product, you should make sure you get updated information regarding the system requirements. For network security, BBCRM recommends using Transport Layer Security if you connect via a non-secure network.

According to the reviews, the platform is a good solution for non-profits. However, the services cost a fortune and not all organizations can afford them.

Blackbaud CRM Pros

The advantages of Blackbaud CRM are the following:
  • An intuitive user interface
  • Different areas of functionality
  • Good customer suppor
  • A mobile solution

Blackbaud CRM Cons

Some of the downsides of using Blackbaud CRM are:
  • No free plan
  • No trial version
  • Not suitable for any company
  • Might be expensive

Bitrix24 Advantages

The advantages of using Bitrix24 as an alternative to Blackbaud CRM are the following:
  • A free cloud edition
  • A trial version
  • A self-hosted version with open-source code access
  • Multiple collaboration tools
  • Various external integrations

Using Bitrix24 as an alternative to Blackbaud CRM offers you the following advantages

Bitrix24 is suitable for companies of any size and any industry. Choosing the platform as an alternative to Blackbaud CRM will allow you to use a range of features absolutely for free. If you decide to install the software on your server, you will get access to additional units that are not included in a cloud edition. Besides that, the self-hosted plan comes with a one-time fee and source code access.

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