Free Freshworks CRM Alternative

Using Bitrix24 as a Free Freshworks CRM Alternative

Freshworks CRM (formerly Freshsales CRM) is a cloud-based software platform that offers CRM services mainly to small and mid-size businesses. The developer focuses on providing its customers with simple, easy-to-set-up tools that require minimal customization. Over 40,000 companies use the Freshworks CRM software.

The provider offers a trial version, a free cloud option with a limited set of features, and three paid editions. The basic paid plan is aimed at growing businesses that need a unified CRM package.

If you are searching for a cost-free alternative to Freshworks CRM, Bitrix24 might just be what you need. The platform is available for on-premise installation and in the cloud. The cloud-based starter business tool suite is completely free and includes a set of useful features.

Bitrix24 is the only provider that offers unlimited deals, contacts, leads, and companies in all plans. Choosing the platform as an alternative to Freshworks CRM also allows you to install the program on your server and have full control over it. With the self-hosted version, you receive access to a Helpdesk, Idea Management, and eLearning.

Let’s compare Freshworks CRM and Bitrix24 side by side:

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Freshworks CRM


Free plan
On-premise deployment
Contact management
Product catalog
Email marketing
Custom sales stages
Instant messenger
Mobile app
Sales analytics
Workflow automation
Document management

Freshworks CRM Overview

The company was founded in 2010 and named Freshdesk. In 2013, it acquired the video chat and co-browsing platform In 2016, the provider launched Freshsales CRM, which was its second product.

Freshsales CRM was designed to make the CRM process for small companies simpler. An extensive set of customization options made it appealing to those who value simplicity and effectiveness.

The provider strived to build a unified platform that combined CRM tools and other business platforms. Freshsales CRM managed to expand its set of functions with more integrations, workflow automation, and sales intelligence features.

The free version allows you to maintain details of your customers and deals, make calls, set up chatbots, add users, and receive support.

In 2020, Freshworks CRM was launched, which replaced Freshsales CRM. The company offers three paid options. The price for the basic plan is $29 per user. The professional version is suitable for larger teams and costs $69. The enterprise edition is designed for large companies that need customization and control. You will be charged $125 per user for this version.

Freshworks CRM Pros

Using Freshworks CRM comes with these advantages:
  • Free plan
  • Wide set of customization features
  • External integrations
  • A mobile solution

Freshworks CRM Cons

These are some of the disadvantages of using Freshworks CRM:
  • No on-premise installation
  • Additional tools might be expensive
  • Poor customer service
  • System glitches

Bitrix24 Advantages

Bitrix24 has these upsides:
  • A free cloud edition
  • A self-hosted version with source code access
  • Various collaboration tools
  • Work-in-progress visualizing tools
  • A mobile solution
Various collaboration tools will help you keep the entire company connected by sending messages, making calls, and creating private and public chats.

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