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Customer Service

Chatbots and Business: Enhancing Customer Support with AI

What seemed to be a dream technology back then is now, in fact, very much real. AI-powered chatbots are all around us – we see (and use) them everyday, especially when it comes to obtaining information and receiving customer support.

7 min read

Customer Service

10 Shocking Signs You Need to Fire Your Client Now (and How to Do It!)

In this article, we'll guide you through recognizing the signs that indicate it's appropriate to terminate a relationship with a client. We'll also provide insights on how to handle it professionally and minimize any potential damage.

12 min read

Customer Service

Client Interaction Management Mistakes to Avoid: 10 Common Pitfalls and How to Overcome Them

In this article, we will go through the common mistakes we make in client interaction management, along with solutions you can try. If you want to find surefire ways to make connections and nurture relationships with existing and potential clients, read on.

13 min read

Customer Service

Customer Service Training: 10 Virtual Activities to Enhance Empathy in Your Team

To accommodate in-office and remote teams, we’ve got 10 virtual activities to enhance empathy in your customer service representatives. We’ve covered a wide range of strategies, so put on your thinking cap and identify the ones that will work best for you.

10 min read

Customer Service

10 Proven Ways to Build Customer Loyalty and Boost Your Business

Building customer loyalty will encourage confidence in your brand and could also give your business a solid footing in the industry, guaranteeing its longevity. All it takes is a few changes to your current processes and protocols.

11 min read

Customer Service

8 Steps for a Successful Project Kickoff Meeting with a New Client

If you’re struggling with getting your project kickoff meeting agenda together or need help with your project kickoff planning, keep reading. Here are some tips to pull off a successful project kickoff meeting.

9 min read

Customer Service

Improve Customer Service with Technology: Trends and Tools

Let's explore how cutting-edge tools and the latest trends can be harnessed to deliver exceptional customer service. So if you want to keep your audience happy without burning out your team, let’s dive in.

10 min read

Customer Service

Proactive Customer Service: 9 Tips for Anticipating Needs and Exceeding Expectations

With so much technology to make it simple, there’s no excuse not to have proactive customer service. When put into practice correctly, you build strong client relationships, increase loyalty, and keep that customer churn to a minimum.

10 min read

Customer Service

How Mobile CRM Strengthens Customer Relationships

In a modern business world that doesn’t stop to take a breath, staying connected to your customers has never been so important. So let's take a closer look at exactly how a mobile CRM can revolutionize the way you connect with your customers.

8 min read

Customer Service

7 Pro Tips on How To Nurture Customer Relationships Online

If you’re running out of ideas or unsure about where to start on how to nurture client relationships, we’re happy to provide you with the top tips that you can try. The good news is that they’re already probably part of your existing business practices.

9 min read

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