Better Lead Management and Faster Admission Counselling with Bitrix24

Background

IMTS institute is an educational establishment with highly qualified, adept teachers and more than 350 employees. Primarily geared toward career-oriented students, IMTS Institute strives to make its students reach the pinnacle of their success with its quality education.

Challenge

The key challenges included:

disjointed lead management (slow response time and sometimes lost leads)
poor customer communication (conversations were scattered across multiple tools)
slow team collaboration (it was getting increasingly difficult to track who's doing what)

Solution

Better Lead Management
Thanks to the Contact Center tool, we now receive all student inquiries from multiple platforms – Google Ads, Facebook/Instagram lead forms, website forms, WhatsApp, and calls – directly into Bitrix24. This has reduced lead leakage and improved response speed.

Faster Admission Counselling
With automated workflows and reminders, our counsellors can respond quickly, schedule follow-ups, and track every student's progress until admission.

Better Team Coordination
Tasks, activities, and notifications inside Bitrix24 help keep the team aligned and more productive.

Better Lead Management and Faster Admission Counselling with Bitrix24

Kishor Kumar

IMTS Institute

Background

Challenge

Solution

IMTS Institute and 15 million other businesses around the world have chosen Bitrix24

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