Cloud Contact Center Software Tips

Contact leads and clients more effectively. Bitrix24 cloud contact center software offers everything you need for your contact center.

Uses

Glossary

Use Cases

Uses

Choosing Bitrix24 as a contact center software has a number of advantages:

Price

The biggest advantage is that Bitrix24 is free. During this difficult time, Bitrix24 is offering unlimited users free.
Yes, that’s right. You can now switch your whole team to Bitrix24 100% free.
Register your Bitrix24 account today and get free access to 35+ business tools.

Call Center with Help Desk

Call center feature in Bitrix24 allows inbound and outbound calls, call recording and quality control, IVR and phone number rental, including toll free (1-888).
Reports and Routing, Email and Team Inboxes features are also available inside Bitrix24 as cloud contact center software. In case you need classic helpdesk software with ticketing, the Helpdesk module is available in on-premise editions of Bitrix24.

Live Chat and Website Builder

Set a live chat widget that works with any website, entire website or a specific page.
Don’t have a website yet? Create a free website or a landing page in Bitrix24.Sites, a free feature inside your Bitrix24 account.

Social Media Messengers

Bitrix24 can be connected with popular social media messengers such as Facebook Messenger, Instagram, Viber, Telegram, WhatsApp (free third-party integration), Slack, Skype, Twilio in one contact center platform.
All messages are then stored in your Bitrix24 CRM (also free) and can be handled all in one place.

Bitrix24 cloud contact center software will make day to day operations easier and more efficient. Take Bitrix24 for a test drive today.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

P.S. If you share this page in Facebook or Twitter with hashtag #bitrix24, you'll automatically get a chance to win a 12-month subscription for Bitrix24 Professional ($2400/yr value)

Basic Features

Free for unlimited users
Free 5 GB online storage included
Unlimited users
Working groups and chats
Unlimited tasks and subtasks
Checklists and task sequences
Document management
Calendars and event scheduling
Time tracking
Learn more

Powerful Analytics

Custom reports
Dashboards
Sales pipeline
Sales funnel
Expected sales
Agent activity reports
Unpaid invoices
Lead sources (marketing channels)

Communication and Collaboration

Knowledge management
Company structure
HR tools
Project and workgroups
Document sharing and processing
Configurable access permissions (creation, editing, viewing, publishing)
Clocking in/out, time management
Unlimited free task management
Workload management
Calendars and scheduling
Learn more

Online Document Storage

Online documents & file sharing
5 GB storage free
Unlimited storage $199/mo
Company/Department/Employee drives
Access rights
Cross device files syncing & access (PC/Mac/iOS/Android)
Share access rights, a-la Dropbox, via post, chat
Time and password restricted sharing

Social Knowledge Sharing

Searchable private and public chats
Audio and video calls, videoconferencing
Online video recording
Employee directory and profiles
Photo and video sharing
Customizable employee profiles
Contact information (phone, e-mail, social profiles)
Company-wide announcements
Company news
Company info with weekends, holidays, working time parameters, general rules

Bitrix24 manuals are available at training.bitrix24.com. We also have a great YouTube channel that covers every aspect of Bitrix24 apps, from sales to planning to communications to document management. To download self hosted editions of Bitrix24 that can be installed on your own server and come with open source code access, please visit Bitrix24 Self Hosted page.