Contact center software guide

Cloud contact center software tips

Choosing Bitrix24 as your contact center software gives your company a number of advantages:

Free
The biggest advantage is that Bitrix24 is free for support teams up to 12 users. Yes, that’s right. You can register your Bitrix24 account, that is ready to use in less than a minute, and get a free access to all the great tools.

Call Center
Call center feature in Bitrix24 allows inbound and outbound calls, call recording and quality control, IVR and phone number rental, including toll free (1-888).

Live Chat and Website Builder
In Bitrix24 you can set a live chat widget that works with any website, entire website or a specific page. What is more, if you don’t have a website yet, you can create a free website or a landing page in Bitrix24.Sites, a free feature inside your Bitrix24 account, that already goes with a customizable live chat widget.

Social Media Messengers
Bitrix24 can be connected with popular social media messengers like Facebook Messenger, Instagram, Viber, Telegram, WhatsApp (free third-party integration), Slack, Skype, Twilio in one contact center platform. All messages you get are then stored in Bitrix24 CRM (also free) and can be handled in one place.

Reports and Routing, Email and Team Inboxes features are also available inside Bitrix24 as cloud contact center software.

In case you need classic helpdesk software with ticketing, the Helpdesk module is available in on-premise editions of Bitrix24.

We could go on with the list further, but it’s easier to take Bitrix24 for a test drive to check all advantages that Bitrix24 has to offer. We’ll be happy if you become one more company, like 5 million already did, that have chosen Bitrix24 over other cloud contact center software to deliver service that clients deserve.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic features

  • 12 agents free
  • Omni-channel contact center
  • Live chat for websites
  • Inbound and outbound call center
  • Email and shared inboxes
  • Social media support
  • Messenger support
  • Classic helpdesk with ticketing
  • Built-in CRM
  • Cloud, mobile and on-premise (open source code access)
Free online task management for small businesses

Routing and reports

  • Support groups
  • Routing and transfer rules
  • Canned responses
  • Chat bots
  • Business hour settings
  • Custom greetings
  • Satisfaction ratings
  • Automation
Free task management for business

Live chat

  • Works with any website (embed code)
  • Fully customizable (own styles and CSS)
  • Entire website or specific pages
  • Display rules
  • Save to CRM
  • Personal data collection consent
  • Multiple languages
  • Learn more
Team task management open source

Social media messengers

  • Facebook
  • Facebook Messenger
  • Instagram Business
  • Viber
  • Telegram
  • WhatsApp (third-party integration)
  • Skype, Slack, Twilio, more (Microsoft Bot framework)
  • Learn more
Free open source task management for business

Email and team inboxes

  • Individual and team inboxes
  • Access rules
  • Two-way synchronization
  • Gmail, Yahoo, iCloud, Microsoft, etc.
  • IMAP
  • Integration with CRM, tasks and chat
  • Learn more
Free task management and collaboration

Call center

  • Inbound and outbound
  • Call recording and quality control
  • IVR
  • Set phone hours
  • Greeting, on hold, voice mail
  • Phone number rental, including toll free (1-888)
  • PBX integration (Asterisk, 3CX, RingCentral, etc.)
  • SMS and bulk texting
Free CRM with task management for small business

Classic helpdesk (on-premise)

  • Ticket creation
  • Priority
  • SLA
  • Ticket status
  • Notifications
  • Email to ticket automation
  • Learn more
Task business management

With over 30 project management and collaboration tools, Bitrix24 can seem a bit overwhelming at first. If you encounter any problems, please read Bitrix24 manual in order to better understand how each intranet component works. If you are interested in deploying Bitrix24 on your own server, require access to source code, would like to integrate Bitrix24 with other tools you are currently using download trial version here.

6,000,000+ organizations have chosen Bitrix24