Cloud Contact Center Software Tips
Choosing Bitrix24 as a contact center software has a number of advantages:
Price
The biggest advantage is that Bitrix24 is free. During this difficult time, Bitrix24 is offering unlimited users free.Yes, that’s right. You can now switch your whole team to Bitrix24 100% free.
Register your Bitrix24 account today and get free access to 35+ business tools.
Call Center with Help Desk
Call center feature in Bitrix24 allows inbound and outbound calls, call recording and quality control, IVR and phone number rental, including toll free (1-888).Reports and Routing, Email and Team Inboxes features are also available inside Bitrix24 as cloud contact center software. In case you need classic helpdesk software with ticketing, the Helpdesk module is available in on-premise editions of Bitrix24.
Live Chat and Website Builder
Set a live chat widget that works with any website, entire website or a specific page.Don’t have a website yet? Create a free website or a landing page in Bitrix24.Sites, a free feature inside your Bitrix24 account.
Social Media Messengers
Bitrix24 can be connected with popular social media messengers such as Facebook Messenger, Instagram, Viber, Telegram, WhatsApp (free third-party integration), Slack, Skype, Twilio in one contact center platform.All messages are then stored in your Bitrix24 CRM (also free) and can be handled all in one place.
Bitrix24 cloud contact center software will make day to day operations easier and more efficient. Take Bitrix24 for a test drive today.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
P.S. If you share this page in Facebook or Twitter with hashtag #bitrix24, you'll automatically get a chance to win a 12-month subscription for Bitrix24 Professional ($2400/yr value)
Basic Features
- Free for unlimited users
- Free 5 GB online storage included
- Unlimited users
- Working groups and chats
- Unlimited tasks and subtasks
- Checklists and task sequences
- Document management
- Calendars and event scheduling
- Time tracking
- Learn more
Powerful Analytics
- Custom reports
- Dashboards
- Sales pipeline
- Sales funnel
- Expected sales
- Agent activity reports
- Unpaid invoices
- Lead sources (marketing channels)
Communication and Collaboration
- Knowledge management
- Company structure
- HR tools
- Project and workgroups
- Document sharing and processing
- Configurable access permissions (creation, editing, viewing, publishing)
- Clocking in/out, time management
- Unlimited free task management
- Workload management
- Calendars and scheduling
- Learn more
Online Document Storage
- Online documents & file sharing
- 5 GB storage free
- Unlimited storage $199/mo
- Company/Department/Employee drives
- Access rights
- Cross device files syncing & access (PC/Mac/iOS/Android)
- Share access rights, a-la Dropbox, via post, chat
- Time and password restricted sharing
Social Knowledge Sharing
- Searchable private and public chats
- Audio and video calls, videoconferencing
- Online video recording
- Employee directory and profiles
- Photo and video sharing
- Customizable employee profiles
- Contact information (phone, e-mail, social profiles)
- Company-wide announcements
- Company news
- Company info with weekends, holidays, working time parameters, general rules
For more information about Bitrix24, head over to our training courses. We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools. To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
