Cloud contact center software tips
Choosing Bitrix24 as your contact center software gives your company a number of advantages:
Free
The biggest advantage is that Bitrix24 is free for support teams up to 12 users. Yes, that’s right. You can register your Bitrix24 account, that
is ready to use in less than a minute, and get a free access to all the great tools.
Call Center
Call center feature in Bitrix24 allows inbound and outbound calls, call recording and quality control, IVR and phone number rental, including toll free (1-888).
Live Chat and Website Builder
In Bitrix24 you can set a live chat widget that works with any website, entire website or a specific page. What is more, if you don’t have a website yet,
you can create a free website or a landing page in Bitrix24.Sites, a free feature inside your Bitrix24 account, that already goes with a customizable
live chat widget.
Social Media Messengers
Bitrix24 can be connected with popular social media messengers like Facebook Messenger, Instagram, Viber, Telegram, WhatsApp (free third-party integration),
Slack, Skype, Twilio in one contact center platform. All messages you get are then stored in Bitrix24 CRM (also free) and can be handled in one place.
Reports and Routing, Email and Team Inboxes features are also available inside Bitrix24 as cloud contact center software.
In case you need classic helpdesk software with ticketing, the Helpdesk module is available in on-premise editions of Bitrix24.
We could go on with the list further, but it’s easier to take Bitrix24 for a test drive to check all advantages that Bitrix24 has to offer. We’ll be happy
if you become one more company, like 5 million already did, that have chosen Bitrix24 over other cloud contact center software to deliver service that
clients deserve.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
With over 30 project management and collaboration tools, Bitrix24 can seem a bit overwhelming at first. If you encounter any problems, please read
Bitrix24 manual in order to better understand how each intranet component works.
If you are interested in deploying Bitrix24 on your own server, require access to source code, would like to integrate Bitrix24 with other tools you are currently
using download trial version here.
