Cloud Contact Center Software Tips

Contact leads and clients more effectively. Bitrix24 cloud contact center software offers everything you need for your contact center.

Choosing Bitrix24 as your contact center software gives your company a number of advantages:

The biggest advantage is that Bitrix24 is free. During this difficult time, Bitrix24 is offering unlimited users free. Yes, that’s right. You can now switch your whole team to Bitrix24 100% free. Register your Bitrix24 account today and get free access to 35+ business tools.

Call Center with Help Desk
Call center feature in Bitrix24 allows inbound and outbound calls, call recording and quality control, IVR and phone number rental, including toll free (1-888). Reports and Routing, Email and Team Inboxes features are also available inside Bitrix24 as cloud contact center software. In case you need classic helpdesk software with ticketing, the Helpdesk module is available in on-premise editions of Bitrix24.

Live Chat and Website Builder
Set a live chat widget that works with any website, entire website or a specific page. don’t have a website yet? Create a free website or a landing page in Bitrix24.Sites, a free feature inside your Bitrix24 account.

Social Media Messengers
Bitrix24 can be connected with popular social media messengers such as  Facebook Messenger, Instagram, Viber, Telegram, WhatsApp (free third-party integration), Slack, Skype, Twilio in one contact center platform. All messages you get are then stored in your Bitrix24 CRM (also free) and can be handled all in one place.

Bitrix24 cloud contact center software will make day to day operations easier and more efficient. Take Bitrix24 for a test drive today.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

P.S. If you share this page in Facebook or Twitter with hashtag #bitrix24, you'll automatically get a chance to win a 12-month subscription for Bitrix24 Professional ($2400/yr value)

Basic Features

  • Company knowledge bases
  • Workgroup/project knowledge base
  • Multiple knowledge bases
  • Mind Maps
  • Wiki
  • Polling and discussions
  • Bitrix24.Drive (5 GB storage free)
  • Access permissions
  • Mobile, desktop and any device access
  • Navigation search

Knowledge Base

  • Company knowledge base
  • Workgroup/project knowledge base
  • Ready-made knowledge base templates
  • Template customization
  • Configurable access permissions (creation, editing, viewing, publishing)
  • Standard and nested menus

Mind Map

  • Visual schemes
  • Custom and individual schemes
  • A mind map from scratch
  • Ready-made templates
  • All standard mind map features
  • Extended features like assign users, create tasks and events
  • Import, export mind maps

Online Document Storage

  • Online documents & file sharing
  • 5 GB storage free
  • Unlimited storage $199/mo
  • Company/Department/Employee drives
  • Access rights
  • Cross device files syncing & access (PC/Mac/iOS/Android)
  • Share access rights, a-la Dropbox, via post, chat
  • Time and password restricted sharing

Social Knowledge Sharing

  • Searchable private and public chats
  • Audio and video calls, videoconferencing
  • Online video recording
  • Employee directory and profiles
  • Photo and video sharing
  • Customizable employee profiles
  • Contact information (phone, e-mail, social profiles)
  • Company-wide announcements
  • Company news
  • Company info with weekends, holidays, working time parameters, general rules

Bitrix24 manuals are available at We also have a great YouTube channel that covers every aspect of Bitrix24 apps, from sales to planning to communications to document management. To download self hosted editions of Bitrix24 that can be installed on your own server and come with open source code access, please visit Bitrix24 Self Hosted page.

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