Looking for a free CRM that's integrated with Facebook? Want to integrate Facebook lead ads, Facebook company page or Facebook Messenger with your CRM? Need to have marketing automation campaigns that target your clients in Facebook? Meet new Bitrix24 open channels. Open channels connect most popular social networks and messengers with your CRM. Your clients use Facebook, so it's convenient for those clients to communicate with you via Facebook. Bitrix24 lets them do just that (see video).
The advantage of Bitrix24 over all other social CRMs is that it strives to unite all popular social channels into one communication hub. So your employees will see all incoming messages from Facebook and Telegram and web chat in one place inside Bitrix24. You can set the queue do distribute incoming request equally among your support staff. If someone doesn't reply within a minute, the request will be automatically forwarded to the next person in queue.
Best of all, regardless what media you've used to communicate with client - Facebook, email, phone, web forms - all records will be stored in a single place. So you can look at the initial Facebook conversation, listen to the recording of the phone call that followed and read the last email sent directly in that client's CRM profile! Can your current Facebook CRM app or Facebook CRM connector do that? That's what we thought. And you are paying for your social CRM how much? That's crazy. Bitrix24 is a free social CRM unlike any other.
Bitrix24 CRM manual is available here.
If you are interested in buying self-hosted editions of Bitrix24, which come with API, CMS and source code, can be easily customized and integrated with other tools, please download a trial version here.