Bitrix24 is a cloud CRM software with call center and exceptional telemarketing tools in one: call recording, transferring and forwarding, voicemail, employee extensions, IVR, automatic dialer, call lists and call transcribing as well as voice and sms broadcasting.
Bitrix24 allows you to rent toll free and local numbers in 53 countries worldwide. Thanks to free Bitrix24 integrations with all popular telephony systems, you can connect Bitrix24 to your PBX (3CX, Asterisk, RingCentral, Zadarma, Free PBX, Twilio, Plivo, Zoiper to name a few) or telephony services provider via a SIP connector. As Bitrix24 is available both in cloud and on-premise with open-source code access, you can customize your Bitrix24 according to your needs.
As for Bitrix24 3CX CRM integration, it allows to make and receive calls inside your Bitrix24. All incoming calls are then logged as calls in Bitrix24 CRM, and if an incoming call number is not found in Bitrix24 CRM system, a new lead is created automatically. On top of that, the history of all phone calls and other interactions with customers is carefully stored, inside the CRM system available to any employee or department with access rights.
This way, you don’t have to switch between the CRM system and the telephony module, sync them, gather and keep the information yourself. The time for CRM integrated with 3CX (or other PBX) has come, and such options, that save time and effort, are definitely here to stay.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.