Best CRM for 3CX

Need a CRM system that is integrated with 3CX PBX? Luckily, you are in the right place.

Bitrix24 is a cloud CRM software with call center and exceptional telemarketing tools in one: call recording, transferring and forwarding, voicemail, employee extensions, IVR, automatic dialer, call lists and call transcribing as well as voice and sms broadcasting.

Bitrix24 allows you to rent toll free and local numbers in 53 countries worldwide. Thanks to free Bitrix24 integrations with all popular telephony systems, you can connect Bitrix24 to your PBX (3CX, Asterisk, RingCentral, Zadarma, Free PBX, Twilio, Plivo, Zoiper to name a few) or telephony services provider via a SIP connector. As Bitrix24 is available both in cloud and on-premise with open-source code access, you can customize your Bitrix24 according to your needs.

As for Bitrix24 3CX CRM integration, it allows to make and receive calls inside your Bitrix24. All incoming calls are then logged as calls in Bitrix24 CRM, and if an incoming call number is not found in Bitrix24 CRM system, a new lead is created automatically. On top of that, the history of all phone calls and other interactions with customers is carefully stored, inside the CRM system available to any employee or department with access rights.

This way, you don’t have to switch between the CRM system and the telephony module, sync them, gather and keep the information yourself. The time for CRM integrated with 3CX (or other PBX) has come, and such options, that save time and effort, are definitely here to stay.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic Features

  • Unlimited users free
  • Custom quotes and invoice 
  • 5GB free online storage
  • Web based and on premise
  • Unlimited CRM records free
  • CRM Import/Export
  • Flexible access rights
  • Free mobile apps for iOS and Android
  • API and source code available

Cloud CRM

  • Leads/Contacts/Companies/Deals
  • Custom sales stages
  • Custom fields in CRM
  • Quotes and Invoices
  • Products and Product Catalog
  • CRM activity stream
  • Currencies and taxes

Import & Export

  • Excel & CSV
  • Email to lead
  • Call to lead
  • Web to lead (external web forms)
  • Manual entry
  • Mobile entry

Sales Automation

  • Custom workflows (business processes)
  • Email marketing
  • Access rights
  • Automatic lead assignment
  • Sales funnel
  • CRM reports
  • Tasks and documents
  • Calendar and scheduling

Call Center and Telemarketing

  • Incoming calls
  • Outbound calls
  • Rent local number
  • Rent toll free number
  • Use your number
  • Call recording
  • Call forwarding
For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
10,000,000+ organizations have chosen Bitrix24