Bitrix24 is #1 free CRM with call logging and call recording. This means that every incoming and outbound phone call is logged / recorded, giving you a clear picture of what your sales agents are doing or NOT doing. For every phone call you’ll see status, call duration and will be able to listen to conversation recording, if this option is available.
Unlike most free call recording software, Bitrix24 comes with a ton of small, but extremely handy features, that help you with every day routine. For example, when your company receives an incoming phone call from an existing client, he or she will be automatically connected with a manager assigned to this client in the CRM.
Likewise, all missed phone calls can be logged as new leads in CRM to be followed upon an assigned to specific sales managers, if necessary. Bitrix24 even comes with pre-recorded greetings, on hold melodies and warnings that phone call is recorded. Call transfers, internal extensions, call forwarding are all supported as well. Even phone calls made from your mobile phone via Bitrix24 apps are logged as well. Does you call recording software or CRM does that? Probably not. And again, we don’t charge you anything for the service.
Best of all Bitrix24 does not require integration between CRM and telephony systems, though you can integrate Bitrix24 with your existing PBX or telecom provider via SIP connector. Think of Bitrix24 as free CRM and call center in one, because that’s exactly what it is. Even more features and integrations are available via free apps in our marketplace.
Bitrix24 CRM manual is available here.
If you are interested in buying self-hosted editions of Bitrix24, which come with API, CMS and source code, can be easily customized and integrated with other tools, please download a trial version here.