IMPORTANT! As of January 1, 2021, telephony options are available only to Bitrix24 commercial plan users. Please see Bitrix24 pricing page for current information.Bitrix24 is #1 free CRM with call logging and call recording. This means that every incoming and outbound phone call is logged / recorded, giving you a clear picture of what your sales agents are doing or NOT doing. For every phone call you’ll see status, call duration and will be able to listen to conversation recording, if this option is available.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
P.S. If you share this page in Facebook or Twitter with hashtag #bitrix24, you'll automatically get a chance to win a 12-month subscription for Bitrix24 Professional ($2400/yr value)
Bitrix24 CRM manual is available here. If you are interested in buying self-hosted editions of Bitrix24, which come with API, CMS and source code, can be easily customized and integrated with other tools, please download a trial version here.