Best CRM for Twilio

Bitrix24 is a modern and super powerful CRM system with a 360-degree customer view. And Bitrix24 CRM fully integrates with Twilio. Enhance customer engagement with omni-channel contact center. Connect with your customers in a few clicks and sell more.

here are plenty of ways to contact existing and potential customers. Individual and bulk messaging in one of them. Thus, having a CRM system that is integrated with Twilio and other SMS sending services gives a number of advantages. Such a system is called Bitrix24.

Bitrix24 is a popular cloud CRM, contact center and CRM marketing solution offering a wide choice of the best options like voice broadcasting, campaigns in messengers, email and sms campaigns with client base segmentation and custom targeted messaging.

As Bitrix24 CRM integrates with Twilio, you can receive and process messages in Bitirx24 CRM. The history of all interactions is also saved inside your Birix24 account, that can be accessed in browsers, via Windows and Mac desktop apps as well as on iOS and Android mobile devices. The integration setup is easy. You just need to register your Bitrix24 account, your Twilio account and a few more steps.

Alongside Twilio Bitrix24 works with many popular telephony systems, like Asterisk, 3CX, Zadarma, Free PBX, RingCentral, Plivo, Zoiper and others.

What is more, in a Bitrix24 Contact Center module you can configure webmail, website widgets, website forms, callback and integrations with popular social networks like Viber, Facebook, Facebook Comments, Telegram, Instagram. And yes, you get multiple ways to reach each client via telephony, email, SMS, social network and handle all communications in one unified platform.

Resister your Bitrix24 account to join over 10 million users who are already using Bitrix24 to deliver excellent customer service.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic Features

  • Unlimited users free
  • Custom quotes and invoice 
  • 5GB free online storage
  • Web based and on premise
  • Unlimited CRM records free
  • CRM Import/Export
  • Flexible access rights
  • Free mobile apps for iOS and Android
  • API and source code available

Cloud CRM

  • Leads/Contacts/Companies/Deals
  • Custom sales stages
  • Custom fields in CRM
  • Quotes and Invoices
  • Products and Product Catalog
  • CRM activity stream
  • Currencies and taxes

Import & Export

  • Excel & CSV
  • Email to lead
  • Call to lead
  • Web to lead (external web forms)
  • Manual entry
  • Mobile entry

Sales Automation

  • Custom workflows (business processes)
  • Email marketing
  • Access rights
  • Automatic lead assignment
  • Sales funnel
  • CRM reports
  • Tasks and documents
  • Calendar and scheduling

Call Center and Telemarketing

  • Incoming calls
  • Outbound calls
  • Rent local number
  • Rent toll free number
  • Use your number
  • Call recording
  • Call forwarding
For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
10,000,000+ organizations have chosen Bitrix24