If you are looking for CRM that comes with lead distribution process automation, you've reached your destination. What is lead distribution and how does it work? You receive incoming leads or a regular basis. These leads need to be routed to an appropriate person inside your company. Of course, you can distribute leads manually, but a far better approach is to distribute leads automatically according to a set number of rules, like potential deal size.
Lead distribution process inside Bitrix24 can be unique to a selected lead source. For examples, this process is available specifically for telephony and allows you to distribute incoming calls evenly, strictly as enqueued or on all employees simultaneously (the phone rings for all available employees and the first person to pick up carries on with the conversation).
A similar distribution process is available for website live chat enquiries, and you can select another group of employees who are responsible for this communication channel. Likewise, queues are available for email, website forms, social media inquiries and so on.
It's important to understand distribution of leads inside Bitrix24 is just a small part of automatic lead processing capabilities available to you. You can automate a number of the sales processes, like email marketing, online advertising, status change, supervising workflows and others. Give Bitrix24 a try and prepare to fall in love with your new lead distribution platform. Did we mention that most of our CRM features are absolutely free?
Bitrix24 CRM manual is available here.
If you are interested in buying self-hosted editions of Bitrix24, which come with API, CMS and source code, can be easily customized and integrated with other tools, please download a trial version here.