Five9 alternative

Using Bitrix24 as free Five9 alternative

Five9 is one of many cloud call center solutions currently available on the market. Five9 reviews are quite positive and the platform itself is packed with telemarketing and customer care tools. Five9 pricing is not publicly available, you have to contact company for a quote. Here are the reasons why Bitrix24 is the best free Five9 alternative. First, Bitrix24 is available both in cloud and on-premise (you get open source code access if you choose this option). Second, it’s free for up to 12 agents. Importantly, CRM is already integrated inside your Bitrix24 call center. Third, Bitrix24 is packed with free unified communication and collaboration tools – videoconferencing, screen sharing, work chat, task management and so on. Email marketing and sales automation tools are also available. Finally, with option to rent local phone numbers in 60+ different countries, Bitrix24 can be used anywhere.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Five9 Pros

  • SMB friendly
  • Virtual call center
  • Quick setup
  • Established vendor

Five9 Cons

  • Price?
  • Source code access?
  • Lacks social collaboration
  • Free trial only

Bitrix24 Advantages

  • CRM+Call Center in one
  • 60+ countries
  • Free for 12 users
  • iOS, Android, Mac, PC apps
  • Ready to use in 5 minutes
  • Cloud and on-premise

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