Pega CRM Alternative

Using Bitrix24 as a Free Pega CRM Alternative

Pega CRM is armed with all the instruments any team would require organizing and manage various kinds of interactions with clients. Yet, despite that its AI-powered capabilities allow the system to stay on top of the game in terms of innovation, the cost of the most basic plan is far higher than Bitrix24's offer. Pega CRM is more expensive than an average CRM solution, with the basic monthly package starting from $200 per user.
Speaking of Bitrix24, the company has built a solid reputation offering a variety of capabilities at highly competitive costs, with the least affordable tier topping out at nearly $200. Besides, there is a fairly extensive choice of features one can access in the cost-free package, making Bitrix24 a better alternative in terms of the price-performance ratio.

Pega CRM Overview

Pega CRM is a program developed by Pegasystems, an American software company that started its journey in 1983. What makes Pega CRM so distinctive is an array of capabilities that very few players in the industry can bring to the table. Everything that the system is capable of, by and large, falls into several major categories:
  • powerful marketing tools,
  • sales automation features,
  • advanced customer service.
Pega CRM features AI-powered capabilities that can accelerate the routine of sales cycles. More specifically, Pega CRM is capable of predicting which sales opportunity is more likely to reach the final point of the customer journey. It also gives sales reps suggestions on the best next steps to make regarding every lead, based on their choices. In addition, it takes interaction with clients to a new level by creating personalized offers.
Pega CRM has exceptional capabilities to improve every individual sales professional's performance. Yet, choosing between Pega CRM and Bitrix24 can be a tough call. The main issue comes down to what exactly they can or can't do. However, if you are in search of a cost-effective solution, choosing Bitrix24 will make your life easier.
For more information on the features offered by both the products, please refer to the table below.

Pega CRM


Activity dashboard
Attendance management system
Auto backup
Automatic call distributor
Billing and invoicing
Employee portal
Goal setting and tracking
HR system
Integration with email services
Integration with social networks
Online storage
Product catalog
Real-time reporting
Voice logging
Workflow configuration

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Pega CRM Pros

  • Pega CRM is empowered by robust AI capabilities.
  • A list of use cases on the internet site helps to understand how other teams use the program and what pitfalls they faced along the way.

Pega CRM Cons

  • It takes a lot of effort to learn how the software works.
  • Pega CRM has fairly limited customization capabilities.
  • The service is too expensive.
  • Due to its complexity and high cost of entry, the service is not suitable for micro businesses on a budget.

Advantages of Bitrix24

  • It is suitable for any team, regardless of its size.
  • All the packages are reasonably priced.
  • Integration with a number of social networks allows sales professionals to stay connected with clients.
  • A comprehensive choice of project and task management capabilities along with CRM.

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