Zopim alternative

Using Bitrix24 as free Zopim alternative

Bitrix24 Open Channels are a great free Zopim alternative. Zopim's greatest advantage is its integration with Zendesk. But Zendesk is a helpdesk, and sometimes you need a live chat + full featured CRM combination. That's Bitrix24, and it's free.

Bitrix24 free website live chat widget offering is very generous. 12 free agents, unlimited chats, chat transfers between agents, customizable greeting message, after hours form, customer satisfaction agent rating and other features that are typically available only in the top plan.

So, read Zopim reviews, look at other competitors, compare pricing with Bitrix24 and make your choice.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Zopim

Bitrix24

Free users 1 12
Free sessions ? Unlimited
Website widget
Website not required ?
Routing rules
Canned responses Beta
Conversation transfer
Agent rating
After-hours form
Concurrent chats
Own branding
Chat history
Mobile chat
CRM included
Omnichannel
Video/Audio chat ?
Tasks & Projects
Source code
Mobile App
API
Marketplace

Zopim Pros

  • Zendesk integration
  • Easy to use
  • Large userbase
  • Powerful

Zopim Cons

  • Limited free plan
  • Per user pricing
  • No CRM
  • Limited collaboration

Using Bitrix24 as Zopim alternative gives you the following advantages

  • 12 agents free
  • CRM
  • Omnichannel
  • Sales automation

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