Multichannel contact center

Many channels, one contact center

  • Social networks
  • Mobile messengers
  • Email
  • Telephony
  • Website live chat
  • Website forms

Queueing and routing rules

  • Separate queue for each channel
  • Routing rules
  • Custom design
  • Canned replies
  • Bot support
  • Wait and display rules

Contact center reports

  • Activity by channel
  • Activity by day/time
  • Average response time
  • Client satisfaction
  • Supervisor ratings
  • Custom reports

Marketing and sales

  • Email marketing
  • Bulk SMS
  • Mass messaging
  • Client targeting on social networks
  • Sales automation