Multichannel contact center

Many channels, one contact center

  • Social networks
  • Mobile messengers
  • Email
  • Telephony
  • Website live chat
  • Website forms

Queueing and routing rules

  • Separate queue for each channel
  • Routing rules
  • Custom design
  • Canned replies
  • Bot support
  • Wait and display rules

Contact center reports

  • Activity by channel
  • Activity by day/time
  • Average response time
  • Client satisfaction
  • Supervisor ratings
  • Custom reports

Marketing and sales

  • Email marketing
  • Bulk SMS
  • Mass messaging
  • Client targeting on social networks
  • Sales automation
4,000,000+ organizations are already using Bitrix24
Mobile and desktop
Bitrix24 comes with free mobile and desktop apps available for Android, iOS, Mac and PC

On-Premise

Bitrix24 is available in cloud and on-premise with source code access. You can install it on your own server and customize as necessary.

API

API and REST API are available both for cloud and on-premise editions of Bitrix24.

Integrations

Bitrix24 comes with several dozen integrations available in our marketplace.
You can also create your own apps using our REST API.

What else can Bitrix24 do
Communications
Tasks and Projects
CRM
Contact Center
Websites