Bitrix24 is #1 free CRM for call centers. You can start making and receiving phone calls from Bitrix24 CRM as soon as you register free cloud version. Integration with telephony provider is NOT required (but possible). You can rent local and toll free phone numbers in 43 countries worldwide for only $4-$11/mo. Our calling rates are extremely affordable – one to three cents a minute. VoIP phones, SIP phones, softphones are all supported, but not required.
If you want to connect Bitrix24 to your PBX (Asterisk, FreePBX, 3CX, Elastix and others) or telephony provider, you can via SIP connector provided. If you want to customize Bitrix24, the self hosted version comes with open source code access. The range of services available through Bitrix24 is standard for call center CRM software. Call queues, call to all, extensions, call recording, call transfers, caller ID, callers are automatically connected to assigned agents, phone hour settings, missed phone calls are logged as leads, etc.
Native IVR, SMS sending and progressive dialer are currently in beta test, but outside solutions can easily integrated with Bitrix24 if you need those. Bitrix24 mobile apps for iOS and Android let you 'carry' your call center with you anywhere you go.
When we say free, we really mean it. You only pay for Bitrix24 if you want to have more than 12 agents use our cloud call center CRM system.
Register now or check out videos and
CRM manual for quick start.
Bitrix24 CRM manual is available here.
If you are interested in buying self-hosted editions of Bitrix24, which come with API, CMS and source code, can be easily customized and integrated with other tools, please download a trial version here.