Free CRM for Call Centers

Bitrix24 #1 free CRM software for call centers. Cloud and open source, integrations with Asterisk, FreePBX, 3CX. API available. Dirt cheap outbound rates.

Free CRM for Call Centers

IMPORTANT! As of January 1, 2021, telephony options are available only to Bitrix24 commercial plan users. Please see Bitrix24 pricing page for current information.

Bitrix24 is #1 free CRM for call centers. You can start making and receiving phone calls from Bitrix24 CRM as soon as you register free cloud version. Integration with telephony provider is NOT required (but possible). You can rent local and toll free phone numbers in 43 countries worldwide for only $4-$11/mo. Our calling rates are extremely affordable – one to three cents a minute. VoIP phones, SIP phones, softphones are all supported, but not required.

If you want to connect Bitrix24 to your PBX (Asterisk, FreePBX, 3CX, Elastix and others) or telephony provider, you can via SIP connector provided. If you want to customize Bitrix24, the self hosted version comes with open source code access. The range of services available through Bitrix24 is standard for call center CRM software. Call queues, call to all, extensions, call recording, call transfers, caller ID, callers are automatically connected to assigned agents, phone hour settings, missed phone calls are logged as leads, etc.

Native IVR, SMS sending and progressive dialer are currently in beta test, but outside solutions can easily integrated with Bitrix24 if you need those. Bitrix24 mobile apps for iOS and Android let you 'carry' your call center with you anywhere you go.

When we say free, we really mean it. You only pay for Bitrix24 if you want to have more than 12 agents use our cloud call center CRM system. Register now or check out videos and CRM manual for quick start.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

P.S. If you share this page in Facebook or Twitter with hashtag #bitrix24, you'll automatically get a chance to win a 12-month subscription for Bitrix24 Professional ($2400/yr value)

Basic features

  • Free unlimited records
  • Free 5GB online storage
  • Free email marketing
  • Free call center
  • Free custom fields
  • Free quotes & invoices
  • Cloud or self hosted (open source code access)
  • Free mobile CRM iOS and Android
  • Free integrations (RestAPI)
Free CRM for call center

Free Fully Featured CRM With No Limits

Free CRM

Fully customizable

  • Custom fields
  • Sales automation
  • Custom forms
  • Custom access right settings
  • Web to CRM
  • Email to CRM
  • Call to CRM
  • Learn more
Free customizable CRM

Free contact center

Free CRM contact center software

Powerful reports

  • Custom reports
  • Dashboards
  • Sales pipeline
  • Sales funnel
  • Expected sales
  • Agent activity reports
  • Unpaid invoices
  • Lead sources (marketing channels)
  • Learn more
Free CRM with reports

More than just CRM

  • Tasks inside CRM
  • Document management
  • Cloud file server
  • Sales agent management (HR)
  • Free intranet (collaboration)
  • Employee engagement
  • Much more!
Free CRM with task and document management

Bitrix24 CRM manual is available here. If you are interested in buying self-hosted editions of Bitrix24, which come with API, CMS and source code, can be easily customized and integrated with other tools, please download a trial version here.

9,000,000+ organizations have chosen Bitrix24