Best CRM For Call Centers

Bitrix24 is #1 cloud CRM for call centers. You can start making and receiving phone calls from Bitrix24 CRM as soon as you register. Integration with telephony provider is NOT required (but possible). You can rent local and toll free phone numbers in 43 countries worldwide. Our calling rates are extremely affordable – one to three cents a minute. VoIP phones, SIP phones, softphones are all supported, but not required.

If you want to connect Bitrix24 to your PBX (Asterisk, FreePBX, 3CX, Elastix and others) or telephony provider, you can via SIP connector provided. If you want to customize Bitrix24, the self hosted version comes with open source code access. The range of services available through Bitrix24 is standard for call center CRM software. Call queues, call to all, extensions, call recording, call transfers, caller ID, callers are automatically connected to assigned agents, phone hour settings, missed phone calls are logged as leads, etc.

Native IVR, SMS sending and progressive dialer are currently in beta test, but outside solutions can easily integrated with Bitrix24 if you need those. Bitrix24 mobile apps for iOS and Android let you 'carry' your call center with you anywhere you go.

Sell More With Bitrix24 Call Center Software

Bitrix24 is the leading cloud CRM software for call centers. Calling and selling is a big part of sales, especially B2B sales. Selling to businesses has many challenges. First, you have to do a lot of prospecting, trying to identify which companies and individuals are good leads. Then you need to qualify your leads to make sure you are spending time on the right prospects. B2B sales take seven ‘touches’ on average, so drip and nurturing campaigns are a must. The list of requirements for B2B CRM is pretty long – detailed history of interactions, comments, quotes, invoices, documents.

Our B2B CRM system has all that and much more. Bitrix24 can track unpaid invoices, issue quotes, build sales projections, identify lead sources, show agent activity reports and do a lot of other necessary things. With open API and Zapier integration, Bitrix24 works with over 400 most popular business to business services. It helps you with sales AND marketing.