Genesys alternative

Using Bitrix24 as free Genesys alternative

Genesys, called by some ‘Cadillac of call centers’ is an extremely powerful contact center, customer care and telemarketing platform used by many Fortune 500 companies. Genesys pricing is not readily available – the licensing guide alone is 96 pages. If your business don’t need a ‘Cadillac’ and is fine with ‘Toyota’, Bitrix24 is probably best free Genesys alternative on the market right now. It has most, if not all ‘must have’ features that Genesys comes with and is already integrated with built-in CRM. Another important advantage is ability to choose between cloud and on premise deployment (the latter comes with open source code access).

are already using Bitrix24