Free Genesys alternative

Using Bitrix24 as free Genesys alternative

What makes Bitrix24 better than 99% of other solutions on the market?

Replaces all your current SaaS solutions
Free forever for unlimited users
Easy to migrate your data from other systems
100% flat fee: predictable costs, no per-user pricing
Used, loved, and trusted by 10,000,000 users

Using Bitrix24 as free Genesys alternative


Genesys, called by some ‘Cadillac of call centers’, is an extremely powerful contact center, customer care and telemarketing platform used by many Fortune 500 companies. Genesys pricing is not readily available – the licensing guide alone is 96 pages. If your business doesn’t need a ‘Cadillac’ and is fine with ‘Toyota’, Bitrix24 is probably the best free Genesys alternative on the market right now. It has most, if not all, ‘must have’ features that Genesys comes with and is already integrated with built-in CRM. Another important advantage is the ability to choose between cloud and on-premise deployment (the latter comes with open source code access).
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Genesys Pros

  • Enterprise-ready
  • Call center
  • Established vendor
  • Integrations

Genesys Cons

  • Price?
  • Not microbiz friendly
  • Lacks social collaboration
  • Free trial only

Bitrix24 Advantages

  • CRM+Call Center in one
  • International telephony
  • Unlimited users free
  • Ready to use in 5 minutes
  • Cloud and on-premise
  • iOS, Android, Mac, PC apps

Bitrix24 is the perfect solution

Bitrix24 gives teams everything they need to plan, organize, and collaborate on work—all in one place.

Integrated with your favorite tools

Bitrix24 comes with several dozen integrations available in Bitrix24.Market. You can also create your own apps using our REST API.

All registered trade marks, company names and brand names used on this website are the property of their respective owners. Data on features are taken directly from related web sites and marketing materials as of September, 2014. Information and features are subject to change. To report corrections, please contact us via email at info (at) bitrix24.com.

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