Fale Fácil Chat by Fale Fácil

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Fale Fácil Chat

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Installations

23
Developer

Fale Fácil

Description

WhatsApp Integration for Bitrix24 Open Channels.

Connect your number via QR Code or the official WhatsApp API with essential features for your team!

Send audio messages directly from the Bitrix24 chat panel.
Pin conversations within the panel for easy location.
Automatically transcribe received audio messages in the conversation (requires Open.ai token).
Receive conversation summaries and AI-assisted customer service tips directly in the chat.

Try it free for 15 days.

Plans starting from R$ 99.00

Installation instructions

Technical support

Data security

Added: 02/13/2026

Technical Support

If you need help at any time, please contact our team. See available channels:
1 - through our open channel, accessible directly from your Bitrix24. Search for Fale Fácil in the Bitrix24 network.
2 - Using our whatsapp. just click on the link below.

CONTACT US ON WHATSAPP

3 - In Portuguese only, call toll free at 08000500060
4 - Search for Fale Fácil Voip on social networks: Facebook and Instagram.

Installation instructions

After installing the app, you can create your 15-day free trial account.
Click to activate trial account or create a new connection (if you already have another active connection).
After the trial period, if you wish to keep your connection active or create new connections, you will need to link your Fale Facil account or create a new account.
Choose the connection type: WhatsApp via QR Code or Official API (payment for sent messages will be made directly to Meta).
Connect your number and link it to your open channel.
Start using it through the app tab in the CRM entities or using the message feature in the card.
Configure the agents and rules for conversations initiated by your customer directly in the open channels.
If desired, enable integration with Open.ai for audio transcriptions and AI assistance for your team directly in the conversation panel.

Data security

Learn more

Fale Fácil Chat

The application requests access to the following data:

CRM

full access: view, create, edit and delete leads, contacts, companies, deals, invoices, quotes, activities, user fields etc.

Open Channels

full access: view, create, edit and delete connectors; view and edit Open Channel settings; manage Open Channel agents etc.

Contact center

widgets: add, delete and edit widgets

Message import

full access: add chats, messages and users

Users (minimum)

read user list and names without contact information

Messaging service

full access: view, create, edit and delete message providers; read messages submitted for sending

Mobile application

restricted access: add user interfaces to Bitrix24 mobile app

Business Processes

full access: view, create, edit and delete workflow actions, automation rules and triggers; view task list; run workflows

Application embedding

full access: view, create, edit and delete widgets

Chat and Notifications

full access: view, create, edit and delete chats and messages; connect users to chats; edit chats; read all chat messages

Creating and managing Chat bots

full access: view, create, edit and delete chatbots and their commands and messages; connect chatbots to chats; edit chats; read all chat messages

Instant system messages (without access to service user channel)

not used in applications

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