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Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.

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Customer Success

Enhancing Field Team Coordination for Service Businesses with Bitrix24

Tired of miscommunication and delays in the field? Learn how Bitrix24 improves team coordination, scheduling, and customer service in one unified platform.

10 min

June 26, 2025

Customer Success

How to Analyze Reddit Reviews for Your Business

Reddit is a hub of unfiltered discussions where users freely share their opinions, experiences, and frustrations, but how do you sift through thousands of comments to extract meaningful insights about your company? In this guide, we’ll take a step-by-step approach to picking out relevant subreddits, gathering authentic feedback, analyzing sentiment, and engaging with the Reddit community to strengthen your brand’s reputation.

11 min

April 21, 2025

Customer Success

Analyzing Customer Sentiment: Using CRM Analytics to Drive Emotional Engagement

Learn how CRM analytics can decode customer emotions, enabling businesses to enhance engagement and build lasting relationships.

12 min

March 28, 2025

Customer Success

Customer Communication Trends to Watch in 2025

Struggling to keep up with evolving customer communication trends? Discover the latest strategies to enhance engagement and loyalty in 2025. From AI-driven personalization to secure messaging, learn how to stay ahead and transform your customer interactions. Ready to revolutionize your communication approach? Dive in now!

12 min

February 24, 2025

Customer Success

The Top Customer Success Metrics & KPIs for 2025

They say “if you can’t measure it, you can’t improve it”, and nowhere is that clearer than the art and science of customer success metrics. As we enter 2025, artificial intelligence has turned what was once guesswork into a hyper-efficient, data-driven science. Join us as we list 19 key business metrics for 2025 used by leading businesses today.

19 min

January 30, 2025

Customer Success

Humanizing AI: How Artificial Intelligence is Making Customer Service More Personal

Learn how AI makes customer service faster, smarter, and more personal. Discover tools that blend efficiency with empathy and explore the Bitrix24 advantage

11 min

December 26, 2024

Customer Success

Business Automation and Its Role in Customer Success

Uncover the significance of business automation in maintaining competitive advantage and fostering customer success. This guide delves into the benefits and best practices for implementing automation.

11 min

May 16, 2025

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Success stories

Paula Vidal Poleto

We use Bitrix24 to manage our projects from beginning to end, with everyone in the team having access to which step each project is in.

1 min

Julius Botha

Bitrix24 provided us with a single, streamlined platform that gave us full visibility and improved reporting across the business.

1 min

Ashok Srinivas

With Bitrix24, we have experienced a significant improvement in our communication workflows, enabling our team to operate more efficiently.

1 min

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Product insights

The Emoji Economy: A Bitrix24 Study on How Emojis Shape the Digital Workplace

Explore the emotional pulse of the digital workplace. From regional emoji trends to positivity spikes during the workweek, discover how digital tools, reactions, and expressive communication boost employee engagement, collaboration, and workplace culture across the globe.

10 min

Switching from Spreadsheets to CRM: Impact on Businesses

This article explores the challenges faced by businesses that do not use a CRM, the benefits of making the switch, and how users of the free plan of Bitrix24 CRM have experienced improvements in their operations.

7 min

The Future of Work in 2050: A Global Visionary Outlook

This study examines possible future scenarios for the world of work, building on significant research findings and a recent survey of users of the online workplace platform Bitrix24 to provide insight into how people envision the world of work in 2050.

10 min

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