Growth Hub
Learn about the latest innovations and tried-and-true techniques to help your business grow.
From Office to Remote Work: A Practical 10-Step Plan for Moving Without Losing Control
13 min
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Customer Success
8 Basic Ways to Identify Your Ideal Client
Without bottomless budgets and decades in the business, understanding your customer base can feel a lot like guesswork. You draw up buyer profiles and present them to your team, but deep down, you’re wondering if you’re even close to who your customers actually are.
10 min
December 14, 2022
Customer Success
9 Perfect Ways to Deal with a Client’s Negative Feedback
We’ve drawn upon experience to create a list of nine perfect ways to deal with a client’s negative feedback. We’ll first delve into customer-facing communication techniques before exploring internal changes you can make to reduce the frequency of such situations.
11 min
November 8, 2022
Customer Success
7 Secrets for Using AI to Improve Customer Experience
It’s no secret that AI can streamline customer experience processes and boost profitability, but learning how to leverage it is another issue altogether. That’s why we’ve put together our seven secrets, aimed at any company interested in using AI to improve customer experience. You don’t need to be a tech genius to get started, so let’s go.
10 min
September 15, 2022
Customer Success
How to Get Customer Feedback Online: 10 Easy Ways to Gather Opinions From Customers
Customer feedback is the direct hotline to what your clients think of your business and it gives you valuable data on which to base your future strategy. Here are our 10 easy ways to get effective customer feedback.
9 min
August 1, 2022
Customer Success
12 tips for an effective customer service case management
Customer service is never an easy ride. With so many moving parts and unexpected events round every corner, managers are constantly on the lookout for ways to make life simpler. That's why we've compiled 12 tips for effective customer service case management.
10 min
May 19, 2022
Customer Success
Ecommerce after sales service: Why is it important for your ecommerce business?
If you’re in the ecommerce game, you’ll know that there’s one overarching aim of your business: to increase your profit margins. In this article, we’ll cover the advantages of ecommerce after sales service before diving into a range of useful strategies you can implement.
9 min
April 26, 2022
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Success stories
Dr. Do Thi Phuong Thao
Since adopting Bitrix24, our work has become faster, more organized, and collaborative. CRM helps us manage clients seamlessly, AI Copilot saves time with smart automation, while Workgroup, Task, and Workflow keep teams aligned and processes efficient—truly boosting productivity.
1 min
Product insights
Sentient Management: Your CRM Feels Your Pain (And Demands a Raise)
What happens when your CRM becomes a strategic partner that feels the business pulse? This research dives into the shift from manual firefighting to the Ambient Nervous System. Explore how autonomous AI interventions are driving a 22% surge in customer NPS and why "push-button" management is becoming a relic of the past.
12 min
Employee Burnout in 2026: Survey Reveals the Real Productivity Crisis in Hybrid Workplaces
The 2026 Bitrix24 Wellness Survey reveals the real causes behind back pain, screen fatigue, and the costly 2 PM productivity slump. Discover how integrated workplace tools — not perks — are helping businesses protect focus, reduce burnout, and reclaim lost revenue.
8 min
From Tech Debt to Holiday Cheer: The B2B Guide to a Cloud-Optimized Tech Stack
This new report uncovers the 2026 technology priorities shaping business performance, from eliminating technical debt to adopting AI-native systems, Intelligent Automation, and Autonomous Agents. Discover the strategic roadmap leaders need to accelerate growth in the AI era.
13 min
The Growth Toolskit
Discover Bitrix24: Your all-in-One Solution!
Replace a multitude of services and apps with a single online workspace that features everything you need to manage your sales, clients, projects, and team.