As there are many channels that clients use to contact customer support, companies need a platform for handling interactions with customers in one place. Let’s have a closer look at which options customer service software must contain by taking Bitrix24 for example.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
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With over 30 project management and collaboration tools, Bitrix24 can seem a bit overwhelming at first. If you encounter any problems, feel free to read Bitrix24 manual in order to better understand how each intranet component works. Download the free trial version to see how Bitrix24 could be integrated with other tools or within your server (access to source code included). Available here.