Customer service software

Bitrix24 offers unlimited user 100% free. Customer service software with built-in CRM system. All interactions between customers and support team are logged and kept. Try the best customer service for modern teams today. And start providing better customer service.

Сustomer service software helps companies to always be there for their customers, when they have questions regarding products or services and reach out for help.

As there are many channels that clients use to contact customer support, companies need a platform for handling interactions with customers in one place.

Let’s have a closer look at which options customer service software must contain by taking Bitrix24, for example.

  • Bitrix24 provides an option to connect all popular social networks, messengers, company website or email to a single account for getting, keeping and handling all the interactions with customers while resolving their issues.

  • Bitrix24 is customizable customer service software, and you can manage queueing and routing by setting separate queues for each communication channel, setting canned responses and conversation transfers.

  • Bitrix24 offers various reports to measure the efficiency of support teams like report by date, communication channel, client satisfaction.

  • Bitrix24 integrates with many useful products: MailChimp, Jira, Zendesk, PBX integrations (Asterisk, 3CX, RingCentral) and many more. Please see a full catalog of free integrations here.

  • Bitrix24 is customer service software that has a built-in CRM in which all interactions between customers and support team are logged, kept and handled. There are plenty of additional settings available inside the CRM system. For instance, a new lead can be created each time a new client reaches out.

These are five important features customer service software has to offer to increase the efficiency of support teams.

What is more, there are plenty of other great options in Bitrix24, like triggers and automation, that will not only ease work of support team but do the job for employees to let them finally find time to take care of the tasks they usually lack time for.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic features

  • Free unlimited records
  • Free 5GB online storage
  • Free email marketing
  • Free call center
  • Free custom fields
  • Free quotes & invoices
  • Cloud or self hosted (open source code access)
  • Free mobile CRM iOS and Android
  • Free integrations (RestAPI)

Register Free

Unlimited CRM

  • Leads/Contacts/Companies/Deals
  • Quotes and Invoices
  • Product Catalog
  • Import & Export
  • Currencies and taxes

Register Free

Fully customizable

  • Custom fields
  • Sales automation
  • Custom forms
  • Custom access right settings
  • Web to CRM
  • Email to CRM
  • Call to CRM

Register Free

Free contact center

  • Email marketing
  • Unlimited email templates
  • HTML template apps
  • Mail merge for individual emails
  • Phone call recording
  • Instant Messaging
  • Internal collaboration

Register Free

Powerful reports

  • Custom reports
  • Dashboards
  • Sales pipeline
  • Sales funnel
  • Expected sales
  • Agent activity reports
  • Unpaid invoices
  • Lead sources (marketing channels)

Register Free

More than just CRM

  • Tasks inside CRM
  • Document management
  • Cloud file server
  • Sales agent management (HR)
  • Free intranet (collaboration)
  • Employee engagement

Register Free

For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
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