Automate Data Consent in Bitrix24 Open Channels

Manual consent tracking slows your sales team and creates compliance risks. With Bitrix24 Open Channels, you can automate lead capture and consent management in one seamless step.

When a visitor opens a live chat, a consent prompt appears. Bitrix24 automatically and instantly captures this data in your CRM, maintaining a complete record that meets all compliance requirements without any manual effort.

By integrating compliance at the start of the customer journey, you simplify workflows, strengthen data protection, and lay the foundation for full automation — from first chat to automated invoice approvals.

For more information about automatic consent requests when communicating via Bitrix24 Open Channels, please refer to our Helpdesk.