Bitrix24 tips and updates

The official extended Bitrix24 integration with Instagram is here - enable today!

The official extended Bitrix24 integration with Instagram is here - enable today!
Irina Valyanova
June 10, 2021
Last updated: June 11, 2021
Now, you can connect your Instagram account to the Bitrix24 CRM in just a few clicks and enjoy all the perks this type of integration brings.

First of all, you don’t need any backdoor solutions or sneaky workarounds anymore - it’s an official integration that works right and looks tight.

instagram contact center (1).jpg

Secondly, your customers can now shop your products, make orders, and pay for them without leaving the app - all inside Instagram. 

Finally, it’s your sales reps - they can now manage the whole sales process inside the Bitrix24 CRM: reply to direct messages, share product images, and send payment links. Message history is also saved inside your CRM.

instagram chat with client (1).jpg

Arguably, the most important part of the Bitrix24 CRM - Instagram integration is the checkout process, which has now become as seamless as possible: 

  1. A customer picks the product they want to buy

  2. You send them a payment link via DM

  3. The customer chooses the payment method 

  4. You receive the payment

  5. The happy customer receives their order!


Oh, and there’s one more thing…

If you advertise your business on Instagram, you will be pleasantly surprised by another new feature that’s coming to Bitrix24 really soon - it’s the ability to use the customer conversion rates from your Bitrix24 CRM for optimizing your ad budget and show only the ads that yield the highest conversion rates.

And if that’s not enough goodies for you, then we’ve got another cool feature coming this month. Quite soon, you’ll be able to group items from your inventory and create collections to help your customers discover your products and shop them without ever having to leave Instagram.

Important note: the Bitrix24 CRM - Instagram integration is available only for accounts that have between 10,000 and 100,000 followers.
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