Free Freshdesk Alternative
Full sales cycle management and marketing automation. Performance analytics, workflows, project management.
What makes Bitrix24 better than 99% of other solutions on the market?
Replaces all your current SaaS solutions
Free forever for unlimited users
Easy to migrate your data from other systems
100% flat fee: predictable costs, no per-user pricing
Used, loved, and trusted by 12,000,000 users
Bitrix24 as a CRM solution compared to Freshdesk CRM
Freshdesk CRM claims to provide sales teams with the most advanced tools businesses need to grow regardless of their size. Although the platform boasts an impressive range of capabilities, it fails to deliver these features at an affordable rate.To understand what Bitrix24 is capable of, users often opt for its free package, whereas Freshdesk CRM only offers a 3-week free trial. Aside from paid plans, Freshdesk CRM also includes many pricey add-ons. That said, we cannot refer to Freshdesk CRM as the most budget-friendly alternative, especially if we have to deal with those groups of entrepreneurs that have a limited number of resources to operate their business.
Bitrix24 is heavily equipped with a wide array of features tailored to meet the needs of various types of enterprises regardless of their size. It also creates a comfortable digital workspace aimed at fostering efficient performance, regardless of where employees are.
Freshdesk CRM overview
Freshdesk CRM is a product developed by Freshworks (formerly Freshdesk) with headquarters in India in 2016. Despite being a relatively young enterprise, it still manages to offer SMBs all that one expects from a platform of this kind. Powered by artificial intelligence, Freshdesk CRM boasts a diversity of capabilities that take sales performance to new heights.Freshdesk CRM falls into three separate products:
Freshdesk CRM |
Bitrix24 |
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| Automatic replies | ||
| Call diversion | ||
| Document storage |
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| Client profile | ||
| Email Templates | ||
| Contact database | ||
| Progress tracking | ||
| Invoicing | ||
| Lead management | ||
| Sales pipeline | ||
| Product catalog | ||
| SMS management system | ||
| Social media integration | ||
| Voicemail and greetings | ||
| Notifications and reminders | ||
| Voice logging |
* Please note that the information may have changed since the publication.
For current prices and features please visit Bitrix24 pricing page.
Freshdesk Pros
- Integration with AI enables employees to stay connected with leads
- Sales teams who consider focusing either on sales or on marketing can opt for an individual CRM cloud
Freshdesk Cons
- Expensive add-ons that significantly increase the total cost of their package
- Limited CRM instruments in the basic plan
- Lack of useful integrations with other applications
Bitrix24 Advantages
- 35+ business tools
- Users can create product catalogs inside their CRM
- Better document management
- Price point and value
- Free plan
- Marketing tools
- Contact Center
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Integrated with your favorite tools
Bitrix24 comes with several dozen integrations available in Bitrix24.Market. You can also create your own apps using our REST API.
All registered trade marks, company names and brand names used on this website are the property of their respective owners. Data on features are taken directly from related web sites and marketing materials as of September, 2014. Information and features are subject to change. To report corrections, please contact us via email at info (at) bitrix24.com.