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Growth Hub

Learn about the latest innovations and tried-and-true techniques to help your business grow.

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18 min

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Customer Success

The Top Customer Success Metrics & KPIs in 2022

With so many ways of analyzing the performance of your customers and your team’s role in it, things can get quite confusing. This article will go into detail on our top 10 customer success metrics & KPIs for 2022.

8 min

January 17, 2024

Boost Productivity

12 Great Customer Service Skills your Team Definitely Needs

Planning to implement your customer service soft skills? Here is our list for customer service soft skills as well as a few more technical capabilities to give you the best chance at improving your team.

9 min

January 17, 2024

Customer Success

10 Proven Ways to Build Customer Loyalty and Boost Your Business

Building customer loyalty will encourage confidence in your brand and could also give your business a solid footing in the industry, guaranteeing its longevity. All it takes is a few changes to your current processes and protocols.

11 min

January 17, 2024

Small Business Growth

Top 5 Challenges For Small Business Owners

Owners of small businesses know that it’s no easy ride. Without the massive resources in terms of finances and personnel, it is small businesses that are the canary in the coal mine when things get tough. So without further ado, here are our top 5 challenges small business owners face.

5 min

January 17, 2024

Team & HR Growth

7 Recruitment Strategies for Small Businesses

Recruiting talent can be a challenge especially if, as a small business owner, you don’t have much experience in the matter apart from what you went through as a former employee yourself. However, this is not to say that it can’t be done. You just have to approach it diligently and earnestly if you want to make sure you hire the right people.

7 min

January 17, 2024

Small Business Growth

8 Basic Things to Start a Small Business at Home

You’ve probably been toying with the idea to start a small business at home for some time now and haven’t done anything to bring the idea to fruition yet but feel like the time is now. If you’re looking for some sage advice about starting your own small business at home, you’ve come to the right place.

6 min

January 17, 2024

Boost Productivity

11 Work Productivity Tips for Small Business Owners

The top tip is to work smarter, not harder and it’s actually easier said than done. There are a lot of processes that you can employ along with tools that are specially built to improve the flow of work along with the quality of your team’s output. In this article, we take a look at those in the hopes that they will help you lead your team and your small company to success.

9 min

January 17, 2024

Master AI through these 10 prompts

Enter your email to download a comprehensive list of the most essential AI prompts.

Success stories

Paula Vidal Poleto

We use Bitrix24 to manage our projects from beginning to end, with everyone in the team having access to which step each project is in.

1 min

Julius Botha

Bitrix24 provided us with a single, streamlined platform that gave us full visibility and improved reporting across the business.

1 min

Ashok Srinivas

With Bitrix24, we have experienced a significant improvement in our communication workflows, enabling our team to operate more efficiently.

1 min

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Product insights

From Tech Debt to Holiday Cheer: The B2B Guide to a Cloud-Optimized Tech Stack

This new report uncovers the 2026 technology priorities shaping business performance, from eliminating technical debt to adopting AI-native systems, Intelligent Automation, and Autonomous Agents. Discover the strategic roadmap leaders need to accelerate growth in the AI era.

13 min

The Emoji Economy: A Bitrix24 Study on How Emojis Shape the Digital Workplace

Explore the emotional pulse of the digital workplace. From regional emoji trends to positivity spikes during the workweek, discover how digital tools, reactions, and expressive communication boost employee engagement, collaboration, and workplace culture across the globe.

10 min

Switching from Spreadsheets to CRM: Impact on Businesses

This article explores the challenges faced by businesses that do not use a CRM, the benefits of making the switch, and how users of the free plan of Bitrix24 CRM have experienced improvements in their operations.

7 min

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