Growth Hub
Learn about the latest innovations and tried-and-true techniques to help your business grow.
A CRM Implementation Process in 7 Steps
14 min
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Power of AI, ML & Big Data
Understanding CRM Analytics: How Data Drives Smarter Business Decisions
Harnessing CRM analytics allows companies to make informed decisions and anticipate customer needs. This article highlights the role of data in driving growth and optimizing sales strategies for long-term success.
11 min
Customer Success
The Top Customer Success Metrics & KPIs for 2026
They say “if you can’t measure it, you can’t improve it”, and nowhere is that clearer than the art and science of customer success metrics. As we enter 2026, artificial intelligence has turned what was once guesswork into a hyper-efficient, data-driven science. Join us as we list 19 key business metrics for 2026 used by leading businesses today.
19 min
Team & HR Growth
How HR Shapes Employer Branding to Strengthen Your Company’s Reputation
In this guide, we’ll investigate employer branding strategies leading HR teams use to attract top-tier professionals, turn their people into brand ambassadors, and make a buzz about your organization. If you’re looking to build a winning team, retain your top performers, and foster a culture that people want to be a part of, this is for you.
11 min
Small Business Growth
Top 10 E-Commerce Trends Shaping Retail in 2026 and Beyond
Those willing to evolve alongside e-commerce innovations in 2026 will be in a prime position to exploit new opportunities, sweep up new customers, and thrive in a global market. Here are the top 10 e-commerce trends that will shape retail in 2026 and beyond, giving you the edge over your less agile competitors.
11 min
Power of AI, ML & Big Data
Claude AI Review: Everything You Need to Know About the Software
As AI chatbots become ubiquitous, Claude AI stands out with its ability to simplify complex coding tasks and generate creative content. Discover which users gain the most from Claude AI's capabilities and how it compares to its rival, ChatGPT
10 min
Master AI through these 10 prompts
Enter your email to download a comprehensive list of the most essential AI prompts.
Success stories
Dr. Do Thi Phuong Thao
Since adopting Bitrix24, our work has become faster, more organized, and collaborative. CRM helps us manage clients seamlessly, AI Copilot saves time with smart automation, while Workgroup, Task, and Workflow keep teams aligned and processes efficient—truly boosting productivity.
1 min
Product insights
Sentient Management: Your CRM Feels Your Pain (And Demands a Raise)
What happens when your CRM becomes a strategic partner that feels the business pulse? This research dives into the shift from manual firefighting to the Ambient Nervous System. Explore how autonomous AI interventions are driving a 22% surge in customer NPS and why "push-button" management is becoming a relic of the past.
12 min
Employee Burnout in 2026: Survey Reveals the Real Productivity Crisis in Hybrid Workplaces
The 2026 Bitrix24 Wellness Survey reveals the real causes behind back pain, screen fatigue, and the costly 2 PM productivity slump. Discover how integrated workplace tools — not perks — are helping businesses protect focus, reduce burnout, and reclaim lost revenue.
8 min
From Tech Debt to Holiday Cheer: The B2B Guide to a Cloud-Optimized Tech Stack
This new report uncovers the 2026 technology priorities shaping business performance, from eliminating technical debt to adopting AI-native systems, Intelligent Automation, and Autonomous Agents. Discover the strategic roadmap leaders need to accelerate growth in the AI era.
13 min
The Growth Toolskit
Discover Bitrix24: Your all-in-One Solution!
Replace a multitude of services and apps with a single online workspace that features everything you need to manage your sales, clients, projects, and team.