Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.
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Without bottomless budgets and decades in the business, understanding your customer base can feel a lot like guesswork. You draw up buyer profiles and present them to your team, but deep down, you’re wondering if you’re even close to who your customers actually are.
10 min
January 17, 2024
A contented shopper is more inclined to recommend your business to everyone else. The same is true for unhappy customers. That being the case, knowing how to handle customer complaints is a must-have to learn and improve.
13 min
August 20, 2024
There’s no better time to bring customers on board than the Christmas period. People are splashing their cash and the upcoming new year resolutions are just around the corner. But as you’ve heard a million times before, it's cheaper and easier to retain existing customers than to attract new ones.
10 min
January 17, 2024
Working with clients remotely has countless advantages for your business. From reduced overheads to being able to work all over the globe, you can be far more flexible and ambitious for your organization.
23 min
March 14, 2025
In the times of social media and the rapid exchange of information, customer trust is hard earned but easily lost. In this article, we’ll explain how to gain customer trust — and keep it — through some processes and approaches that are much easier than you might think.
9 min
August 22, 2024
We’ve drawn upon experience to create a list of nine perfect ways to deal with a client’s negative feedback. We’ll first delve into customer-facing communication techniques before exploring internal changes you can make to reduce the frequency of such situations.
11 min
April 5, 2024
It’s no secret that AI can streamline customer experience processes and boost profitability, but learning how to leverage it is another issue altogether. That’s why we’ve put together our seven secrets, aimed at any company interested in using AI to improve customer experience. You don’t need to be a tech genius to get started, so let’s go.
10 min
January 17, 2024
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Explore the emotional pulse of the digital workplace. From regional emoji trends to positivity spikes during the workweek, discover how digital tools, reactions, and expressive communication boost employee engagement, collaboration, and workplace culture across the globe.
10 min
This study examines possible future scenarios for the world of work, building on significant research findings and a recent survey of users of the online workplace platform Bitrix24 to provide insight into how people envision the world of work in 2050.
10 min
Replace a multitude of services and apps with a single online workspace that features everything you need to manage your sales, clients, projects, and team.
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