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Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.

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Customer Success

Enhancing Field Team Coordination for Service Businesses with Bitrix24

Tired of miscommunication and delays in the field? Learn how Bitrix24 improves team coordination, scheduling, and customer service in one unified platform.

10 min

June 26, 2025

Customer Success

Sell Smarter Across Every Channel with Centralized Customer Data

We’ll walk through how Bitrix24 helps you connect the dots across channels, personalize outreach, and align your team around what actually moves the needle: meaningful conversations; not more tools.

11 min

June 26, 2025

Customer Success

AI in Customer Relationship Management: Beyond the Hype

CRM is the key to driving business growth, and AI has revolutionized its potential. We see what it can do for you and your business.

10 min

April 7, 2025

Customer Success

25 Profitable Service Business Ideas for Start-Ups in 2024

Explore 25 profitable service business ideas for start-ups, including marketing, event planning, and delivery. Start with low costs and high demand

11 min

April 1, 2025

Customer Success

Analyzing Customer Sentiment: Using CRM Analytics to Drive Emotional Engagement

Learn how CRM analytics can decode customer emotions, enabling businesses to enhance engagement and build lasting relationships.

12 min

March 28, 2025

Customer Success

Essential Keys to Success When Working Remotely with a Client: Strategies for Productivity, Collaboration, and Growth

Working with clients remotely has countless advantages for your business. From reduced overheads to being able to work all over the globe, you can be far more flexible and ambitious for your organization.

23 min

March 14, 2025

Customer Success

Customer Communication Trends to Watch in 2025

Struggling to keep up with evolving customer communication trends? Discover the latest strategies to enhance engagement and loyalty in 2025. From AI-driven personalization to secure messaging, learn how to stay ahead and transform your customer interactions. Ready to revolutionize your communication approach? Dive in now!

12 min

February 24, 2025

Master AI through these 10 prompts

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Success stories

Paula Vidal Poleto

We use Bitrix24 to manage our projects from beginning to end, with everyone in the team having access to which step each project is in.

1 min

Julius Botha

Bitrix24 provided us with a single, streamlined platform that gave us full visibility and improved reporting across the business.

1 min

Ashok Srinivas

With Bitrix24, we have experienced a significant improvement in our communication workflows, enabling our team to operate more efficiently.

1 min

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Product insights

From Tech Debt to Holiday Cheer: The B2B Guide to a Cloud-Optimized Tech Stack

This new report uncovers the 2026 technology priorities shaping business performance, from eliminating technical debt to adopting AI-native systems, Intelligent Automation, and Autonomous Agents. Discover the strategic roadmap leaders need to accelerate growth in the AI era.

13 min

The Emoji Economy: A Bitrix24 Study on How Emojis Shape the Digital Workplace

Explore the emotional pulse of the digital workplace. From regional emoji trends to positivity spikes during the workweek, discover how digital tools, reactions, and expressive communication boost employee engagement, collaboration, and workplace culture across the globe.

10 min

Switching from Spreadsheets to CRM: Impact on Businesses

This article explores the challenges faced by businesses that do not use a CRM, the benefits of making the switch, and how users of the free plan of Bitrix24 CRM have experienced improvements in their operations.

7 min

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