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Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.

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Customer Success

The Impact of CRM Automation On Customer Retention And Loyalty

Discover how you can leverage the power of CRM automation to keep your customers with you - longer and happier.

9 min

August 23, 2024

Customer Success

16 Helpdesk Software Solutions to Build a Long-Lasting Relationship With Your Customers

As your business grows, having an appreciation for and understanding of the benefits of getting a helpdesk software will take your business to the next level. Here are the best helpdesk software solutions to consider.

12 min

March 11, 2024

Customer Success

How to Reduce Customer Churn? 14 Tips You Should Apply

While acquiring new customers can be a costly affair, retaining existing ones is a more sustainable approach. Here are 14 actionable tips that you can apply today to reduce customer churn.

11 min

January 17, 2024

Customer Success

Top-27 Cold Calling Scripts for Real Estate Agents

In the real estate industry, cold calling is one of the most efficient lead generation techniques. To get you started, here you can find highly effective real estate cold call scripts for various situations that will help you connect with potential clients.

29 min

June 6, 2024

Customer Success

What Is Active Listening: 7 Strategies To Improve It And Close More Deals

Listening is a highly essential skill to possess, hone and use in all aspects of life. However, a lot of us are not really good at listening and are even unclear about what active listening is. Why active listening is important and how we can all further improve our skills.

12 min

January 17, 2024

Customer Success

How to structure your customer service department? 7 tips to work efficiently

A good customer experience can do so much to either sink your company or take it to new heights. Customer feedback and satisfaction scores help set you apart from other companies within the same market. Here are some tips for providing exceptional customer service.

10 min

August 19, 2024

Customer Success

7 Powerful Tips to Get Big Clients as a Small Agency

It’s no secret that small agencies face a big challenge when it comes to landing big clients. But don't give up! In this article, we'll share 7 powerful tips to help you get big clients as a small agency.

10 min

August 23, 2024

Master AI through these 10 prompts

Enter your email to download a comprehensive list of the most essential AI prompts.

Success stories

Paula Vidal Poleto

We use Bitrix24 to manage our projects from beginning to end, with everyone in the team having access to which step each project is in.

1 min

Julius Botha

Bitrix24 provided us with a single, streamlined platform that gave us full visibility and improved reporting across the business.

1 min

Ashok Srinivas

With Bitrix24, we have experienced a significant improvement in our communication workflows, enabling our team to operate more efficiently.

1 min

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Product insights

The Emoji Economy: A Bitrix24 Study on How Emojis Shape the Digital Workplace

Explore the emotional pulse of the digital workplace. From regional emoji trends to positivity spikes during the workweek, discover how digital tools, reactions, and expressive communication boost employee engagement, collaboration, and workplace culture across the globe.

10 min

Switching from Spreadsheets to CRM: Impact on Businesses

This article explores the challenges faced by businesses that do not use a CRM, the benefits of making the switch, and how users of the free plan of Bitrix24 CRM have experienced improvements in their operations.

7 min

The Future of Work in 2050: A Global Visionary Outlook

This study examines possible future scenarios for the world of work, building on significant research findings and a recent survey of users of the online workplace platform Bitrix24 to provide insight into how people envision the world of work in 2050.

10 min

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