Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.
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Customer service is never an easy ride. With so many moving parts and unexpected events round every corner, managers are constantly on the lookout for ways to make life simpler. That's why we've compiled 12 tips for effective customer service case management.
10 min
August 20, 2024
A contented shopper is more inclined to recommend your business to everyone else. The same is true for unhappy customers. That being the case, knowing how to handle customer complaints is a must-have to learn and improve.
13 min
August 20, 2024
Here are five outstanding customer support strategies that every small business owner and freelancer needs to implement. So if you want to reap the benefits of making your customers feel valued and well taken care of, read on!
11 min
August 7, 2024
To accommodate in-office and remote teams, we’ve got 10 virtual activities to enhance empathy in your customer service representatives. We’ve covered a wide range of strategies, so put on your thinking cap and identify the ones that will work best for you.
10 min
August 6, 2024
What seemed to be a dream technology back then is now, in fact, very much real. AI-powered chatbots are all around us – we see (and use) them everyday, especially when it comes to obtaining information and receiving customer support.
6 min
August 6, 2024
In this article, we'll guide you through recognizing the signs that indicate it's appropriate to terminate a relationship with a client. We'll also provide insights on how to handle it professionally and minimize any potential damage.
12 min
August 6, 2024
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This new report uncovers the 2026 technology priorities shaping business performance, from eliminating technical debt to adopting AI-native systems, Intelligent Automation, and Autonomous Agents. Discover the strategic roadmap leaders need to accelerate growth in the AI era.
13 min
Explore the emotional pulse of the digital workplace. From regional emoji trends to positivity spikes during the workweek, discover how digital tools, reactions, and expressive communication boost employee engagement, collaboration, and workplace culture across the globe.
10 min
Replace a multitude of services and apps with a single online workspace that features everything you need to manage your sales, clients, projects, and team.
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