Connecting WhatsApp to Bitrix24 allows you to integrate WhatsApp with your Bitrix24 account, simplifying communication with clients and file transfers, including audio messages, directly via Open Channels.
The WhatsApp Business API Gupshup application is a connector for connecting the official WhatsApp Business API to the Bitrix24 Open Channels through the official Facebook partner Gupshup.
The application allows you to send messages to customers on WhatsApp from Leads, Deals, Contacts or Companies cards. You can write to clients first. When sending a message, a dialogue with the client opens in the desktop or web version of the WhatsApp application.